Chase Freedom Unlimited review: Chase’s best cash back card for everyday consumers?

Chase Freedom Unlimited review: Chase’s best cash back card for everyday consumers?

Updated: January 11, 2024
Updated: January 11, 2024
Ratings Policy
Cash Back Rating:
5.0 rating
5.0 rating
5.0 / 5
Rewards Value:5.0
Annual Percentage Rate:2.0
Rewards Flexibility:5.0
Issuer Customer Experience4.0

In a Nutshell:

The Chase Freedom Unlimited card offers a good sign-up bonus and an impressive average rewards rate, including a 1.5% cash back rate on general purchases, making it a great starter card for collecting Chase Ultimate Rewards.

All information about the Chase Freedom Unlimited® has been collected independently by and has not been reviewed by the issuer.

Rewards Rate

  • 5% cash back on Lyft purchases (through March 2025)
  • 5% cash back on travel purchased through Chase Ultimate Rewards
  • 3% cash back on dining
  • 3% cash back on drugstore purchases
  • 1.5% cash back on all other purchases

Sign-up Bonus

Earn $200 after you spend $500 in the first 3 months


Annual Bonus



Annual Fee



Average Yearly Rewards Value ($1,325 monthly spend)


20.49% – 29.24% variable


Rewards Redemption

  • Rewards don’t expire
  • No limits on cash back
  • Redeem any amount any time
  • Redeem for gift cards, travel, or merchandise
  • Impressive cash back rate on general purchases
  • Transfer rewards as Ultimate Rewards points to other Chase cards


  • There is a 3% foreign transaction fee

Chase Customer Service Ratings

  • J. D. Power 2021 customer satisfaction rating: 807 (30% of issuers in this category ranked higher)
  • 24/7 customer service?: Yes
  • Online chat available?: Yes
  • Google Play Store mobile app rating: 4.4/5
  • Apple Store mobile app rating: 4.8/5
Very Good

Other Notable Features: Car rental insurance, roadside assistance, extended warranty, trip cancellation and interruption insurance, lost luggage reimbursement, free credit score updated weekly, free DashPass membership for three months, followed by 50% off next nine months of membership

A longtime favorite for fans of cash back, the Chase Freedom Unlimited has recently revamped its rewards program and now offers even more opportunities to earn cash back with every purchase. Along with the card’s classic 1.5% cash back rate on general purchases, cardholders will enjoy outsized rewards on Ultimate Rewards travel, dining and drugstore purchases.

Such practical bonus categories and a better-than-average cash back rate on general purchases should make it easy to earn plenty of rewards – no matter how you weigh your spending. Plus, Chase Ultimate Rewards cardholders will enjoy the flexibility to transfer points between cards, allowing point hackers to stockpile enough rewards for their next vacation in no time.

Pros and cons


  • It offers a relatively long introductory APR period, so it can be an excellent choice for those who need time to pay down a balance without accruing interest.
  • It has a generous welcome offer with a low spending requirement.
  • It does not have a minimum redemption amount or a cap on cash back, so you have a greater opportunity to earn more rewards.


  • It requires applicants to have good or excellent credit, so it may be difficult to be approved if your credit score is low.
  • The card isn’t ideal for use when traveling abroad since it charges a 3 percent foreign transaction fee.
  • You are required to use the Chaser Ultimate Rewards portal when booking to earn your cash back rates, otherwise you will only earn the flat 1.5% rate.

Why you might want the Chase Freedom Unlimited Card

Even for those who don’t have any other Chase cards, the Chase Freedom Unlimited can still be a fantastic addition to your wallet due to its impressive cash back rewards, attractive welcome bonus and decent introductory APR offer.

Earn cash back on general purchases and bonus categories

The Chase Freedom Unlimited is on track to be an ideal choice for cardholders who want the best of both worlds: Not only do you earn 1.5% cash back on general purchases, but you’ll also get 5% back on travel purchased through the Chase Ultimate Rewards portal and 3% back on dining and on drugstore purchases. Through March 2025, you’ll also earn 5% cash back on Lyft purchases.

This new rewards earning scheme is unique, as most cards that offer bonuses in specific spending categories limit you to a 1% cash back rate on general purchases. Based on the average consumer’s spending habits, we estimate that the Chase Freedom Unlimited now carries a terrific average rewards rate of just over 2% back. With an average spend of $15,900 per year, a consumer should earn around $328 per year in cash back with the Chase Freedom Unlimited, about $100 more per year than we’d expect with the card’s traditional cash back program. Of course, you could earn even more if you spend heavily in the card’s bonus categories.

Solid sign-up bonus

The Chase Freedom Unlimited card’s current welcome offer is on par with the value you’ll get with some of the best no-annual-fee cash back cards on the market. You’ll earn $200 after you spend $500 in the first three months — a generous 40% return on spend. Considering the card earns rewards a better-than-average flat rewards rate on all purchases and even more in everyday categories like dining, you shouldn’t have much trouble meeting the spending requirement.

Flexible cash back redemption options

Once you’ve earned rewards, the Chase Freedom Unlimited is extremely flexible in how you redeem them, giving you plenty of different redemption options without any minimum to redeem for cash back. If you want to use your points for cash back, you can redeem them for either a statement credit or direct deposit into your bank account. You also have the option to use Freedom Unlimited points to pay for travel in the Chase Ultimate Rewards portal. Just keep in mind that your points might have a different value depending on how you choose to redeem.

Chase Freedom Unlimited redemption options

Redemption optionPoint value (cents)
Travel redemption1
Statement credit1
Direct deposit1
Gift cards1
Apple purchases1 purchases0.8

You can also use the Chase Pay Yourself Back feature to redeem points to pay for some or all of your purchases in select categories and get paid back with a statement credit. You’ll still earn points on these purchases and your points may be worth more when you redeem in certain categories. For a limited time, Freedom Unlimited cardholders can redeem at a value of 1.25 cents per point when they opt to donate to eligible charitable organizations.

Long intro APR period for new purchases and balance transfers

The Chase Freedom Unlimited could also be useful if you need to strategically carry a balance in the short term. The card comes with a 0% intro APR on new purchases and balance transfers for the first 15 months (20.49% to 29.24% variable thereafter), so if you have a big purchase to make that you’d like to pay off over time without incurring hefty interest charges, signing up for this card can be a great strategy. Plus, you can avoid racking up interest charges if you need to consolidate some debt and need time to pay it off. Keep in mind, you will need to pay a balance transfer fee of $5 or 3% of each transfer amount (whichever is greater) in the first 60 days. Just be sure to make a plan to pay off your balance before the introductory period ends, as the ongoing APR can be high.

Several cardholder perks

The Chase Freedom Unlimited comes with several perks that make it a valuable choice for frequent travelers. Here’s a quick look at some of the card’s benefits.

  • Car rental insurance – For car rentals booked and paid for with your card, you can receive secondary coverage in the case of damage or theft.
  • Purchase protection – If you purchase an item with your Freedom Unlimited and it is stolen or damaged in the first 120 days, you can be reimbursed up to $500 per claim (max $50,000 per account).
  • Extended warranty – Add an extra year to qualifying manufacturer’s warranties of three years or less.
  • Trip cancellation and interruption insurance – If you have to cancel or cut a trip short due to a covered circumstance such as severe weather or illness, you can be reimbursed for any non-refundable fares charged to your card.

To take full advantage of the card’s perks, put all major purchases on the Freedom Unlimited.

Why you might want a different card

Those looking for a cash back card with a straightforward rewards program, as well as those who spend frequently on restaurant and drugstore purchases, may find the Chase Freedom Unlimited card very appealing. It may also be a great choice for cardholders who want to maximize their earnings by pooling the rewards from multiple Chase cards. But it may not be ideal for consumers with poor credit, people who want to earn extra reward points on grocery or gas purchases or people who prefer a flat earnings rate instead of strategizing to max out bonus categories.

Strict approval odds

The Chase Freedom Unlimited is designed for users with good to excellent credit (above 670), so you’ll want to ensure you meet those qualifications before you apply. If you are worried about your eligibility and want to avoid a hard pull on your credit, you can also take advantage of tools like CardMatch™ to see if you’re matched for the offer.

Additionally, Chase is one of the strictest issuers when it comes to the number of accounts you can have open – holding new applicants to the 5/24 rule. This rule means if you have opened five or more credit cards with any issuer in the last 24 months, it is likely you won’t be approved for the card.

Not a great travel companion

While you’ll be able to earn big when you book travel through Chase Ultimate Rewards with this card, using it for purchases while at your international destination may not be the most cost effective. The Chase Freedom Unlimited charges a 3 percent foreign transaction fee, so every charge you make overseas will have this 3 percent fee added. This kind of fee can prove expensive in the long run, so be sure you have other cards you can use for purchases on your trip that don’t add this extra cost.

How does the Chase Freedom Unlimited compare to other cash back cards?

While the Chase Freedom Unlimited card offers a good flat rate of cash back for cardholders seeking simplicity, it does not offer the best rate you can find among cash back cards. Here’s a quick look at a few popular alternatives:

Citi Double Cash® Card

Citi Double Cash® Card

Capital One Quicksilver Cash Rewards Credit Card

Capital One Quicksilver Cash Rewards Credit Card

Chase Freedom Flex℠

Chase Freedom Flex℠

Rewards rate

  • 1% cash back on general purchases
  • 1% additional cash back as you pay for those purchases
Rewards rate

1.5% cash back on every purchase

Rewards rate

  • 5% cash back on rotating bonus categories that you must activate each quarter (up to $1,500 per quarter)
  • 5% cash back on Ultimate Rewards travel
  • 3% back on dining and drugstore purchases
  • 1% cash back on general purchases
Sign-up bonus

$200 cash back after you spend $1,500 on purchases in the first 6 months of account opening

Sign-up bonus

$200 if you spend $500 in first 3 months

Sign-up bonus

$200 if you spend $500 in first 3 months

Annual fee


Annual fee


Annual fee


Other things to know

  • Lengthy intro period for balance transfers
Other things to know

  • Rewards don’t expire
  • No foreign transaction fee
  • Intro APR for new purchases and balance transfers
Other things to know

  • Includes cellphone protection
  • Redeem points for cash, travel, merchandise or gift cards
  • Transfer rewards to other Chase Ultimate Rewards cards to potentially boost value
  • Rewards don’t expire

Chase Freedom Unlimited vs. Citi Double Cash Card

For cardholders who prefer a flat rate of cash back to keeping track of bonus categories, the Citi Double Cash Card offers one of the highest earning rates you can get on every purchase. Cardholders earn 1% cash back on everything they buy, plus an additional 1% cash back as they pay for those purchases, for up to 2% back on every purchase.

See Related: Citi Double Cash Card vs. Chase Freedom Unlimited

Chase Freedom Unlimited vs. Capital One Quicksilver

Like the Chase Freedom Unlimited, the Capital One Quicksilver card offers a flat 1.5% cash back on every purchase. If you want to earn a flat rate on all purchases – but prefer Capital One to Chase – this card could be a great choice for you.

Chase Freedom Unlimited vs. Chase Freedom Flex

In addition to bonus rewards on Ultimate Rewards travel, dining and drugstore purchases, the Chase Freedom Flex awards cardholders 5% cash back in rotating bonus categories that they must enroll in each quarter (on up to $1,500 in purchase per quarter). Cardholders also earn 5% cash back on travel purchases through the Chase Ultimate Rewards portal, 3% cash back on drugstore purchases and on dining and 1% cash back on other purchases. If you don’t mind putting a bit more maintenance into your credit card, this can be a very lucrative earning rate.

The Chase Freedom is also an excellent pair for other Ultimate Rewards cards, as you can transfer points between cards just like you can with the Chase Freedom Unlimited.

See Related: Chase Freedom Flex vs. Chase Freedom Unlimited

Pairing the Chase Freedom Unlimited with other rewards cards

Because the Freedom Unlimited card comes with a good flat rate of cash back on all purchases, it makes an excellent pair for other rewards cards that earn bonus points or cash back in particular categories. It makes a particularly good pair for other Chase Ultimate Rewards cards as it is easy to transfer points between them.

Plus, cards like the Chase Sapphire Preferred® Card get a higher point value when you redeem rewards for travel through the Ultimate Rewards portal – meaning you can stretch your points a bit further by carrying both cards. Simply put all bonus category purchases on the Sapphire Preferred (the card earns 5X points per dollar on travel purchased through Chase Ultimate Rewards, 3X points per dollar on dining and 2X points per dollar on other travel purchases) and all other purchases on the Freedom Unlimited. Then, transfer all your points to the Sapphire to get more value out of them.

Additionally, Sapphire Preferred and Chase Sapphire Reserve® cardholders have the option of transferring points to one of Chase’s travel partners. Since many airline and hotel loyalty programs have an average point value higher than 1 cent per point, this strategy can be another way to get more from your rewards.

How to use the Chase Freedom Unlimited card:

  • Use the card as your go-to for general purchases, especially at drugstores and on dining for the first year to take advantage of the increased rewards rate.
  • Use the card for all Ultimate Rewards travel bookings and on dining and drugstore purchases.
  • Use the card for all Lyft rides.
  • Consider pairing the card with another Ultimate Rewards card such as the Sapphire Preferred to get more value out of your Ultimate Rewards points.
  • Take advantage of perks like Chase Offers and referral bonuses to earn more rewards.

Who should get the Chase Freedom Unlimited card?

  • Cardholders looking for a good all-purpose cash back card that earns solid cash back on every purchase, plus bonuses in specific categories.
  • Cardholders looking for a generous introductory offer.
  • Cardholders who want to earn Ultimate Rewards without paying an annual fee.
  • Frequent travelers who will take advantage of the card’s protections and insurances.
  • You’re a frequent Lyft rideshare user.

Who should skip the Chase Freedom Unlimited card?

  • Cardholders who want to earn bonus cash back rewards in categories such as gas, grocery stores and online shopping.
  • Cardholders who have poor credit scores.
  • Cardholders who prefer flat-rate cash back rather than bonus category cash back for maximum rewards.

Is the Chase Freedom Unlimited card right for you?

The Chase Freedom Unlimited should offer most cardholders an impressive average rewards rate and an easy way to earn solid cash back on every purchase. What really sets the card apart is the ability to transfer rewards to other Chase Ultimate rewards credit cards. If you are looking for a good card to pair with other rewards cards to maximize rewards potential, the Freedom Unlimited could definitely be worth it.

All reviews are prepared by staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including card rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the bank’s website for the most current information.

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