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Experian Boost doesn’t recognize my utility providers. What can I do?

Here's what you can do if your bill payments aren't found by Boost, as well as some other credit-boosting moves


According to Experian, there are two steps you can take if your utility accounts are not being recognized by its Boost program. But don’t ignore other ways to add positive data to your credit report and boost your score.

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If you want a high credit score you can definitely get one. But sometimes you might wonder why it takes so long to build that score. Good news: Experian Boost can be a great way to boost your credit score quickly, but unfortunately it doesn’t always recognize internet or telephone company providers.

That said, don’t despair. If Experian Boost isn’t recognizing your data, there are things you can do. Keep reading to learn what you need to know.

What is Experian Boost?

Experian Boost allows consumers who don’t have a credit card or who have a thin credit file to add positive data to their credit profile if they have a record of paying utility and phone bills on time. Basically, you give Experian permission to access your bank information, and they pick up the positive payment data. This data is then used in figuring your credit score. Both FICO and VantageScore consider this data.

What to do if Experian Boost doesn’t recognize your data

We contacted Experian to find out what a consumer can do if their utility accounts are not recognized by Boost. Company spokesperson Greg Young said there are two steps you can take.

If your utility bill is not identified, Boost will take you through a question-and-answer session that helps determine if the bill is eligible, Young said.

“For example, the individual may not have made three payments to the account in question in the last six months,” he said. “Also, sometimes a municipality is the payee, and the bills or payments may not be recognized because they can’t be distinguished from other payments to that municipality,” such as trash, water or traffic tickets.

Based on your answers, you’ll get an explanation as to why the account is not eligible, and you’ll be taken to a page where you can submit the account to Experian.

Young also noted that after you connect your bank account to Experian Boost, you’re taken back to its main page, which features a feedback module. The module provides three options, including “some of my bills didn’t show up.”

“Selecting that option brings up language that asks if their bill is qualified, providing information to help the individual make that determination,” Young said. “If the individual believes the bill qualifies, there is a ‘my bills qualify’ button that leads to a form where the account information can be submitted to Experian.”

Experian Boost is not the only option if you’re thin on credit data

The good news is Experian Boost is not the only option for you – or for anyone – to boost your credit score.

If you have a thin credit file, even if you’re the most responsible person on the planet with your money, if your financial habits don’t include something that the credit reporting agencies can track, your credit score will not necessarily reflect this good behavior. Without adequate data to input into their systems, there is simply not enough there to generate a great score.

There are several ways to add data to your credit report and increase your score. Here are a few:

  • UltraFICO: This is another free offering that allows you to have checking, savings and money market account data considered in your credit score.
  • Overdraft line of credit: If you have a checking account, you may want to add protection against overdrafts. Essentially an unsecured line of credit, this feature comes into play automatically if a check is presented for more money than you have in your account. Instead of bouncing the check, the account draws on the LOC to pay the check. This LOC is also reported to the bureaus. The beauty is that you don’t need to incur any debt to get some positive reporting data.
  • Review and correct errors: Did you know that about 25% of credit reports contain errors? This is no big surprise as there are billions of pieces of data hitting credit files daily, so some is bound to be misplaced. Review your credit reports at for free and dispute any errors or outdated items you find.
  • If you’re a homeowner, add a home equity line of credit: Like the LOC above, this gets reported whether you draw it down or not, but be careful of fees.

Also, keep in mind the five credit scoring factors. Credit scores are built on five factors. Here are some quick tips addressing each scoring category:

  1. Payment history: Pay all of your bills on time. Pay before the bill is due. Pay in full.
  2. Credit utilization: Try not to have balances of more than 25% of your credit limits. The best scorers average 7% utilization, according to FICO, but paying your balances in full every month is ideal.
  3. Credit history: If you’re young or have a thin file there isn’t much you can do. However, if you are added as an authorized user to an account with a long and positive history, you can extend your history overnight.
  4. Credit mix: This refers to the types of accounts you have. Add a line of credit, a furniture installment loan and maybe your next car purchase to get a boost. If you don’t already own a home and are planning on buying one in the near future, your mortgage should help you in this category.
  5. New credit: This may sound like a catch-22, but adding new credit will drop your score … at first. But then it will raise it as positive new data flows into your account (including more overall available credit and your on-time payments). So, take one step backward to gain a bunch going forward.

Bottom line

If Experian Boost doesn’t recognize your data, there are ways to work out the problems. Meanwhile, try building your score in other ways, such as those above. If you start improving your score the traditional ways and Experian Boost recognizes your providers, you’ll likely have good credit in no time.

Editorial Disclaimer

The editorial content on this page is based solely on the objective assessment of our writers and is not driven by advertising dollars. It has not been provided or commissioned by the credit card issuers. However, we may receive compensation when you click on links to products from our partners.

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