Our guide to United Club lounges gives an overview of United Club lounge features and locations, as well as ways to gain access.
United Airlines is one of the largest carriers in the world, with major hubs in Chicago, Newark, San Francisco, Washington-Dulles, Denver and Houston-Intercontinental. One of the best perks for premium passengers on United is access to United’s extensive network of airport lounges in the United States and abroad.
It can be convenient to visit a United Club when you arrive early at the gate, experience a delay or have a long layover at a United hub. Even better, United recently opened Polaris lounges at its largest hubs that offer a more premium experience that may include complimentary, made-to-order, restaurant-style dining.
Why should you get this card?
With a generous sign-up bonus, the United Explorer Card makes it easy to earn a free flight quickly. If you fly United often, it is easy to make up for the card’s $95 annual fee (waived first year).
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United Club benefits
Here’s an overview of the features of United Airlines United Club lounges:
- Complimentary beverages and light snacks
- Complimentary bar service
- Complimentary assistance with reservations, seat assignments and electronic ticketing
- High-speed Wi-Fi access
- Private phone booths with speaker phones (at select locations)
- Information on local dining and entertainment options
Polaris Lounge benefits
United has created a small, but growing network of premium lounges at its largest international hubs, called Polaris Lounges. The lounges have all of the features of United Clubs, plus:
- Premium design and furnishings
- Multicourse meals and a-la-carte snack offerings
- Comfortable relaxation areas and rest pods
- Shower facilities
United Club rules
There are several rules that United Club and Polaris Lounge visitors must abide by:
- Your attire and conduct should be consistent with a professional environment.
- Wear headphones when using personal devices such as MP3 players, video games and DVD players.
- Solicitation is prohibited in all United Club locations.
- Use of tobacco products is prohibited.
- United reserves the right to refuse to serve alcoholic beverages to any patron who appears to be intoxicated or is otherwise unruly.
- Food may not be brought into United Club locations.
- Food and beverages cannot be removed from the lounge.
- Airport luggage carts are not permitted inside the lounge.
- Lying on the floor and placing feet on furniture is prohibited.
- Service animals and in-cabin pets are welcome in United Club locations, provided local ordinances permit them. Animals must be trained to behave properly in public settings and follow the direction of their owners. Animals must be clean and properly groomed.
Ways to be admitted into a United Club
Here are all the different ways to access a United Club:
- Purchase an annual United Club membership – You can purchase an annual membership based on your status in the United program. Prices range from $550 per year to $650. You can also purchase a membership with United MileagePlus miles. The annual prices range from 75,000 to 85,000 miles per year for an individual membership. Note, you will need to provide a same-day boarding pass from United or one of its airline partners to gain access to the lounge.
- Have a United Club day pass – This is available for purchase at select locations for $59. Also, if you have the United Explorer Card or United Business Card from Chase, you will receive two free day passes each year. Access doesn’t include a guest. Just like annual members, United day pass holders must be traveling on the same day with United or one of their partners.
- Have a credit card with lounge access – United Club ℠ Infinite Card and United Club Business Card users receive a complimentary United Club Membership that’s valid for the cardholder and two adult guests, or the cardholder, one adult guest and dependent children under 21 years of age. You must also have a valid boarding pass for same-day travel.
- Have a ticket for a qualifying business or first-class flight on United – When you’re flying in a premium cabin on an international flight operated by United or one of its Star Alliance partners, you will have access to the United Club. Business class travelers on United can also access lounges at their origin and destination when traveling on a transcontinental flight.
- Have elite status on an international ticket – MileagePlus members with Gold status and above are entitled to free United Club access for themselves and one guest when they are flying to an international destination on a same-day ticket with a Star Alliance member airline.
- Hold Star Alliance Gold level status – If you hold elite status in the frequent flyer program of another Star Alliance airline, you may have access to the United Club any time you’re flying a Star Alliance carrier, such as United. Different airlines have different levels of elite status, and the level you have must be designated as Star Alliance Gold. Access includes one guest.
- Be a member of the military – Active duty U.S. military personnel traveling in uniform on a same-day flight operated by United Airlines have access to the United Club when they present their military ID and leave order or rest and recuperation papers. Guest access includes family members with gate passes or traveling on the same flight as the military member.
- Have Amtrak Guest Rewards Select Plus or Select Executive status – Elite Amtrak members can access the United Club with a valid Amtrak Guest Rewards Select Plus or Select Executive member card and boarding pass for same-day travel. Guest access includes one adult and dependent children under 21 years of age.
- Have an Air Canada Maple Leaf Club membership – You must hold a valid Air Canada Maple Leaf Club membership card and a boarding pass for a flight operated by a Star Alliance member airline and departing from the same airport. Maple Leaf Club North America members can access United Club locations in the U.S. only. Maple Leaf Club Worldwide members can access all United Club locations. There are no guests allowed for Air Canada Maple Leaf Club North America members, and one guests is allowed for Air Canada Maple Leaf Club Worldwide members.
Ways to get into United Airlines Polaris Lounge
The entrance requirements for the more exclusive Polaris Lounges are similar to that of United Clubs; however, a United Club membership or a day pass by itself doesn’t grant you access to these lounges. This is true of both paid memberships and memberships offered by the United Club Infinite Card. Also, members of the military, the Amtrak Guest Rewards program and the Air Canada Maple Leaf Club aren’t granted admission to Polaris Lounges.
Here are the different ways you can access a Polaris Lounge:
- Have a qualifying Polaris international first- or business-class ticket on United – United Polaris service is available on trans-Pacific or trans-Atlantic flights and on flights from the U.S. to the southernmost South American destinations, including Santiago de Chile, Buenos Aires, Sao Paulo and Rio de Janeiro. The premium service on all other international routes is considered United Business and includes just the use of the United Club, not the Polaris Lounge. This includes destinations in Guam, Canada, Mexico, Caribbean, Central America, Colombia, Ecuador and Lima. United Polaris First customers can bring one guest. Passengers traveling in Polaris Business class have no guest access.
- Have a qualifying long-haul international first- or business-class ticket on a Star Alliance partner – International first-class customers traveling on a Star Alliance flight are entitled to access for themselves and one guest. Those traveling in business class have no guest access and can only access a lounge from their departure airport.
United Arrivals lounges
United also offers access to a shared arrivals lounge at London-Heathrow (LHR). Access is only available to United Polaris first-class and United Polaris business-class customers arriving by noon on a same-day ticket. The arrivals facility at London Heathrow is a shared space and provides access to certain customers traveling on a same-day ticket and arriving before noon. Guests are not permitted at either location.
United Club locations
There are currently 48 clubs in the United States, London, Tokyo and Hong Kong. United Airlines hubs have multiple locations, including Chicago (ORD), Denver (DEN), Houston (IAH), Newark (EWR), San Francisco (SFO) and Washington-Dulles (IAH).
|Atlanta, GA||Hartsfield-Jackson Atlanta International Airport (ATL)||United Club, North Terminal, Concourse T|
|Austin, TX||Austin-Bergstrom International Airport (AUS)||United Club, West Concourse, mezzanine level, across from Gate 22|
|Boston, MA||Logan International Airport, Boston (BOS)||United Club, Terminal B, near Gate 24|
|Chicago, IL||Chicago O’Hare International Airport (ORD)||Terminal 1, Concourse B, near Gate B18|
|Chicago, IL||Chicago O’Hare International Airport (ORD)||Terminal 1, Concourse B, near Gate B6|
|Chicago, IL||Chicago O’Hare International Airport (ORD)||Terminal 1, Concourse C, near Gate C16.|
|Chicago, IL||Chicago O’Hare International Airport (ORD)||Terminal 2, Concourse F, across from Gate F8|
|Cleveland, OH||Cleveland Hopkins International Airport (CLE)||Between Gates C14 and C16|
|Dallas/Fort Worth, TX||Dallas/Fort Worth International Airport (DFW)||Terminal E, between Gates E6 and E7|
|Denver, CO||Denver International Airport (DEN)||West – Near Gate B32|
|Denver, CO||Denver International Airport (DEN)||East – Near Gate B44|
|Fort Lauderdale, FL||Fort Lauderdale–Hollywood International Airport (FLL)||Terminal 1, near Gate C1|
|Guam, GU, US||Guam Antonio B. Won Pat International Airport (GUM)||Concourse level, between Gates 10 and 11|
|Hong Kong||Hong Kong International Airport (HKG)||West Concourse-Airside, Level 7, Room 7W504 (Take escalator located just before gate 61)|
|Honolulu, HI||Honolulu International Airport (HNL)||Diamond Head Concourse, third level, above Gates G2 and G3|
|Houston, TX||George Bush Intercontinental Airport (IAH)||Terminal E, between Gates E11 and E12|
|Houston, TX||George Bush Intercontinental Airport (IAH)||Terminal C, South Concourse, toward Gate C33|
|Houston, TX||George Bush Intercontinental Airport (IAH)||Terminal B, South Mezzanine, above the United Express ticket counter|
|Houston, TX||George Bush Intercontinental Airport (IAH)||Terminal A, across from Gate A9|
|Houston, TX||George Bush Intercontinental Airport (IAH)||Terminal C, near Gate C1|
|Las Vegas, NV||McCarran International Airport (LAS)||Concourse D Location: between Gates 33 and 35. Use elevator to access third floor.|
|London, Great Britain||London Heathrow Airport (LHR)||Terminal 2 opposite Gate B46|
|Los Angeles, CA||Los Angeles International Airport (LAX)||Terminal 7, adjacent to gate 71A|
|Mexico City, MX||Mexico City Benito Juarez Airport (MEX)||Airside, Mezzanine Level, Terminal 1 near Gate H|
|Minneapolis/St. Paul, MN||Minneapolis–Saint Paul International Airport (MSP)||Concourse E, between Gates E6 and E8|
|New York, NY, US||LaGuardia Airport (LGA)||Terminal B, Level 3, near the entrance of Gates 40-59|
|New York/Newark, NJ||Newark Liberty International Airport (EWR)||Terminal C, upper level near Gate 74|
|New York/Newark, NJ||Newark Liberty International Airport (EWR)||Terminal A, Concourse A2|
|New York/Newark, NJ||Newark Liberty International Airport (EWR)||Pop-up location – Terminal C, near Gate C93|
|New York/Newark, NJ||Newark Liberty International Airport (EWR)||Pop-up location – Terminal C, near Gate C124|
|Orange County, CA||John Wayne Airport, Orange County (SNA)||Next to elevator across from Gate 9|
|Orlando, FL||Orlando International Airport (MCO)||Concourse B, near Gate 43|
|Philadelphia, PA||Philadelphia International Airport (PHL)||Second level, between Concourses C and D|
|Phoenix, AZ||Phoenix Sky Harbour International Airport (PHX)||Terminal 2, Past Gate 7|
|Portland, OR||Portland International Airport (PDX)||Concourse E, across from Gate E1|
|Raleigh/Durham, NC||Raleigh-Durham International Airport (RDU)||Terminal 2, across from Gates D1 and D3|
|San Antonio, TX||San Antonio International Airport (SAT)||Terminal B|
|San Diego, CA||San Diego International Airport (SAN)||Terminal 2 West, Mezzanine Level above Sunset Cove between Gates 47 and 48|
|San Francisco, CA||San Francisco International Airport (SFO)||International Terminal, Boarding Area G, between Gates G6 and G9|
|San Francisco, CA||San Francisco International Airport (SFO)||Terminal 3, Boarding Area F, Rotunda, near Gate F11|
|San Francisco, CA||San Francisco International Airport (SFO)||Terminal 3, Boarding Area E, near Gate E4|
|San Francisco, CA||San Francisco International Airport (SFO)||Terminal 3, Mezzanine Level across from Gate E2|
|Seattle, WA||Seattle Tacoma International Airport (SEA)||Concourse A, across from Gate 10|
|Tokyo, Japan||Tokyo Narita International Airport (NRT)||Airside, Satellite 3|
|Washington, DC||Washington Dulles International Airport (DCA)||Terminal B, opposite Gate 11|
|Washington, DC||Washington Dulles International Airport (IAD)||Midfield Terminal, near Gate C4|
|Washington, DC||Washington Dulles International Airport (IAD)||Midfield Terminal, Concourse C, near Gate C7|
|Washington, DC||Washington Dulles International Airport (IAD)||Midfield Terminal, Concourse D, near Gate D8|
|Washington, DC||Washington Dulles International Airport (IAD)||Midfield Terminal, Concourse C, near Gate C17|
United Polaris locations
United currently operates five Polaris and Arrival lounges based in the Chicago, Houston, Los Angeles, New York and San Francisco airports, with additional locations coming soon.
|Chicago||Chicago O’Hare International Airport (ORD)||Terminal 1, C concourse, near Gate C18|
|Houston, TX||George Bush Intercontinental Airport(IAH)||Terminal E, between the United Club location and Gate E12|
|Los Angeles, CA||Los Angeles International Airport (LAX)||Terminal 7, between Gates 73 and 75A|
|New York/Newark, NJ||Newark Liberty International Airport (EWR)||Following security screening, between Gates C102 and C120|
|San Francisco, CA||San Francisco International Airport (SFO)||International Terminal, across from the security checkpoint|
Is a United Club membership worth it?
If you are a frequent United Airlines customers, purchasing a United Club membership can relieve many of the inconveniences of spending so much time at the airport. Having access to these lounges can save you money on beverages and snacks, while also giving you a space to be productive during your travels.
You should consider if you will be using the lounge often enough to justify its costs, though, based on the day pass price of $59. Also, before you purchase a membership, you might want to consider if it will be more cost effective to apply for the United Club Infinite Card. Although the card has a $525 annual fee, it costs slightly less than the regular price of a separate membership and comes with additional perks that add value.
By understanding all of the costs and benefits of a United Club membership, you can decide if the purchase is right for your needs.
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