KeyBank Business Rewards Mastercard review

KeyBank Business Rewards Mastercard review

Updated: September 10, 2020
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Updated: September 10, 2020
See full card details
Ratings Policy
Business Rating:
2.1 rating
2.1 rating
2.1 / 5
Rewards Value1.1
Annual Percentage Rate3.1
Rewards Flexibility3.9
Issuer Customer Experience3.8

In a Nutshell:

At first glance, the KeyBank Business Rewards Mastercard looks like a top-tier rewards card, but a closer inspection of its rewards program shows it’s not nearly as generous as it seems.

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Rewards Rate

  • 10:1 on gas, dining, travel and telecommunications
  • 5:1 everywhere else

Sign-up Bonus
100,000 bonus points if you spend $1,000 in 60 days


Annual Fee


Average Yearly Rewards Value ($4,000 monthly spend)




Rewards Redemption

  • No blackout dates
  • No limit on the number of points you can earn
  • Redeem for gift cards, cash back, travel, merchandise or charity
  • Pay for travel with partial points


  • Rewards expire after 48 months
  • Must redeem travel through KeyBank rewards program
  • Can’t transfer points to other loyalty programs
Very Good

KeyBank Customer Service Ratings

  • J. D. Power 2020 customer satisfaction rating: 795 (60% of issuers in this category ranked higher)
  • 24/7 customer service?: Yes
  • Online chat available?: Yes
  • Google Play Store mobile app rating: 3.9/5
  • Apple Store mobile app rating: 4.4/5
Very Good

Other Notable Features: Zero liability fraud protection, lost/stolen card reporting, shopping discounts, price protection

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If your credit is excellent and you want a basic business card with some rewards, you can almost certainly do better than the Commerce Bank Business Rewards Visa card. This “plain vanilla” rewards card offers fewer benefits than the average business card, but charges a significantly higher APR. It also offers fewer rewards than many of its competitors – particularly if you prefer points instead of cash.

On the plus side, the Commerce Bank Business Rewards card doesn’t charge borrowers a high maximum interest rate, so it may be worth applying for if you need to carry a balance and can’t qualify for a lower rate. It may also appeal to cardholders who are already Commerce Bank customers and want a card with the same bank. Only cardholders living in Missouri, Kansas, Illinois, Oklahoma or Colorado are eligible.

Misleading rewards rate

At first glance, the KeyBank Business Rewards card seems like an ideal rewards card. It offers ten points for every dollar spent on gas, dining, travel and telecommunications and five points per dollar everywhere else, which is one of the highest rewards rates you can get on a business card. There are also no limits on the number of points you can earn and few restrictions on redemption. However, a closer inspection of the rewards program shows that the points are only worth one-fifth of a penny, which is well below average for a rewards credit card. Most cards’ rewards points are worth at least a penny each. So you’re no better off with the KeyBank business card than if you chose a more modest business card that offered 1-2 cents in rewards for every dollar in purchases.

Minimal earnings

Because the rewards points offered by the KeyBank Business Rewards Mastercard are worth so little, you have to wait before you can collect enough points to redeem anything substantial. For example, to earn just $25 in cash back, you have to spend at least $2,500. Meanwhile, if you spend roughly $4,000 a month, you only take home about $480, which is significantly less than what many business rewards cards offer. The KeyBank Business Rewards Mastercard doesn’t offer a sign-up bonus either, which is disappointing for a rewards card. By contrast, many competitors offer at least $100 or more in bonuses.

Few perks

The KeyBank Business Rewards card does at least offer an introductory APR on purchases, as well as a promotional balance transfer. So if you plan to make a large purchase or want to transfer debt from another card, the KeyBank Business Rewards card can be a helpful tool. The promotions only last for six months. However, longer zero percent promotions are rare on business cards.

It’s also harder to find a balance transfer on business cards these days, so the six-month zero percent APR on transferred balances is a good find. The KeyBank Business Rewards card doesn’t offer any standard credit card perks, though, such as car rental insurance and purchase protection. So it would be hard to justify making this your only card.

High APR

In addition, the APR on the KeyBank Business Rewards Mastercard is relatively steep – especially for cardholders with lower scores. KeyBank charges cardholders with the best credit scores 13.99 percent to carry a balance, which is about average for a business card. However, cardholders with higher scores are charged rates as high as 23.99 percent, which is high for a credit card. By contrast, the average business card charges an average APR of 13.41 percent.

The KeyBank Business Rewards card’s wide APR range makes applying for the card relatively risky, since you won’t know what APR you’ll get until after you apply. The card’s extra-high maximum rate is also concerning. With such a high APR, even modest purchases can easily spin out of control.

Why get the KeyBank Business Rewards Mastercard?

  • You like the motivation that comes from earning a large number of points.
  • You plan to make a large purchase or transfer a balance from another card and want to take advantage of the card’s promotional offer.
  • You’re already a KeyBank customer and want a card with the same bank.

How to use the KeyBank Business Rewards Mastercard:

  • Use this card for all or most purchases in order to maximize rewards.
  • Consider taking advantage of the card’s zero percent promotional offer, but be sure to pay off the balance by the end of the promotion.
  • Use this card for non-travel-related purchases and consider using a different card that offers travel perks, such as rental car insurance and emergency assistance, when you or your employees go on the road.

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All reviews are prepared by staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including card rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the bank’s website for the most current information.

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