Anyone can take scissors to a credit card, but it takes skill to cancel a card without nicking your credit score. Here’s everything you need to do in order to cancel a credit card successfully – in eight steps.
You want to cancel your credit card.
Before you pick up your scissors, though, know this: Canceling a credit card the right way involves more than simply snipping it in two.
It requires you to follow specific steps to close the credit card account for good – with the least damage to your credit score.
Here’s everything you need to know to cancel a credit card successfully.
How to cancel a credit card
- Find the number of the customer service department you need to contact
- Redeem any remaining rewards
- Pay off any remaining balance
- Call your bank
- Send a letter requesting card account closure, just to be sure
- Check your credit report to confirm the cancellation
- Dispose of your card properly after confirming cancellation
1. Find the number of the customer service department you need to contact
To begin the process of closing the account, gather and write down the customer service number and the mailing address you’ll need. The customer service number is on your credit card, monthly statement and the issuer’s website; the mailing address is also on the website and the monthly statement.
2. Redeem any remaining rewards
In the case of rewards cards, it is common to lose some accrued rewards when a card is closed, and this may be unavoidable. But with planning, it should be possible to minimize the loss. Check the rewards balance and redemption procedures on the issuer’s website. If you are unable to apply them to travel or merchandise, you may be able to take accumulated miles or points as a statement credit.
Cash back credit cards generally have the easiest redemption features. However, most of them require rewards to reach certain thresholds usually – $20 or $25 – before you can redeem for a statement credit.
A few cash-back programs award accrued cash only once a year, on a predetermined schedule. Knowing the rules for redemption will allow you to plan how to capture built-up rewards before you cancel the card.
3. Pay off any remaining balance
Pay off your credit card in full or, if you can find a balance transfer card with better terms, transfer the balance. You can’t completely close a card until the balance is paid.
If you don’t want any more charges accrued to the card until the balance is paid, you can contact the issuer and ask that the card be frozen until the balance is cleared and the card closed.
If you normally carry a balance from one month to another, you will need to pay the full statement balance two months in a row to wipe out the balance and stop further interest charges from accruing.
4. Call your bank
Once you reach the bank’s customer service representative, confirm that the balance on your credit card is zero. Do not assume that the balance is zero because you paid the total amount on your most recent bill. Interest may have continued to accumulate between the time the issuer sent the bill and your payment was made (that “leftover” amount is called residual interest).
Once you’re certain the balance is zero, inform them that you are canceling the card. While some credit card companies will allow you to cancel without even speaking to a representative, others may be less obliging.
If you are met with resistance, hold firm. It is your right to close the account. Tell the rep you want it noted that the account is being closed at your request.
Ask for a name and address you can write to with a notice of your card cancellation and note this along with the call details, including date, time and a way to identify the representative you spoke to.
5. Send a letter requesting card account closure, just to be sure
For added insurance (in case the customer service rep makes a mistake), write a short cancellation letter to the card issuer. Request written confirmation of the account’s closure.
The letter should include your name, address, phone number and account number, and details from your earlier phone call. Also, state that you want your credit report to reflect that the account was “closed at the consumer’s request.”
Along with the letter, include the check number (or a copy of the canceled check or other payment verification) that you used to pay off your account balance.
Make a copy of the letter for your records. Send the letter via certified mail or with return receipt requested, so you can prove the company received your letter.
6. Check your credit report to confirm the cancellation
Then sit tight. Getting the card canceled may take a month or more. After that time, take a look at a copy of your credit report to make sure the account is marked as “closed.”
If the account appears open, repeat the process: Call the customer service number to report the mistake, follow up with a letter by certified mail (including a copy of your original letter requesting that the account be closed) and then check your credit report again.
If that fails, you can file a dispute through one of the three credit bureaus (they are required to notify the others). And if that doesn’t work, you can file a dispute with the Consumer Financial Protection Bureau.
7. Dispose of your card properly after confirming cancellation
After documenting the cancellation process and making sure that your credit report reflects the closed account, you are finally free to discard your credit card. There are a few ways to destroy your plastic or metal card, but you’ll need to pick a disposal method that leaves your information completely unrecoverable from identity thieves.
If you do decide to pick up the scissors, make sure that you are cutting each bit of information including your card number, CVV, expiration date and signature.
Although it may be worth temporarily holding off on closing a credit card if you are in the market for a new loan or mortgage, canceling a credit card shouldn’t be a source of major concern for consumers with good credit, since the resulting impact on their credit scores is likely to be minimal and temporary.
Does closing a credit card hurt your credit?
Before closing any credit card account, you need to consider the possible effect on your credit score. Just because you cancel a credit card doesn’t mean that its payment information comes off your credit report right away.
In the case of open accounts, positive credit data can stay on the credit report indefinitely. Closed accounts with zero balances and no associated negative information typically remain on a credit history for 10 years from the date they are reported closed.
Most bad marks on your credit report have a quicker expiration date. Under the Fair Credit Reporting Act, negative data such as late payments and foreclosures must come off the credit report after seven years.
“If the account is never again positive, is charged off and sent to collections, the original account and any subsequent collection account will be deleted at that time,” says Rod Griffin, director of public education with credit bureau Experian. “This allows the positive information to remain longer than most negative information.”
In addition, potential lenders take into account the amount of credit still in use once a card and its associated credit limit gets canceled. That’s because credit bureaus and lenders are interested in what is known as a balance-to-limit ratio, also known as your credit utilization ratio, which compares the amount of credit being used to the amount of total credit available to the borrower.
“The ratio is more important today than how much available credit you have,” Griffin says. From a lender’s standpoint, “a low balance-to-limit ratio is a strong indicator of good credit risk,” he says. To offset the closure of one account, for example, you can request a credit limit boost on another card in order to maintain the ratio.
Depending on your total available credit, closing a credit card account with a high credit limit could hurt your credit score, particularly if you have high balances on other cards or loans. To make sure closing one card doesn’t impact your score, pay off balances on all other cards. If you have zero balances, your credit utilization rate is zero, and won’t be impacted by the loss of a balance. However, experts say this step may be unnecessary for most people.
“If a person established good credit, the impact of card closure should be minimal and short-lived,” says Christina Goethe, former spokeswoman for FICO, the provider of the most commonly used credit score.
When does closing a credit card make sense?
The first question to ask yourself before canceling a card is: Do you really need to cancel it? Or would it be better to just put it away and not use it? Having an available line of credit on a card with no balance always helps your credit score, and it could come in handy in an emergency or if its terms improve in the future.
There are two situations, however, when closing a credit card is called for:
- You can’t control your spending and need to remove the temptation.
- You are paying an annual fee for a card you do not use.
In those cases, it makes sense to cancel cards, since they are unnecessarily costing you money
Closing an account the right way takes a little time, patience and organization. As you go through the process of canceling your credit card, you may want to keep thorough notes on who you spoke to, what they said and when. That way, if anything goes wrong, you will have all the facts recorded.