Hero Images / Hero Images / Getty Images


Chase Pay closing stand-alone app in 2020, expanding into merchant sites

The mobile wallet app will soon disappear, but cardholders can still enjoy its simplicity while shopping online


Chase will close the Chase Pay app in early 2020, but cardholders will still be able to take advantage of the payment method while shopping online.

The editorial content below is based solely on the objective assessment of our writers and is not driven by advertising dollars. However, we may receive compensation when you click on links to products from our partners. Learn more about our advertising policy.

The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. Please see the bank’s website for the most current version of card offers; and please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.

On Aug. 21, 2019, Chase announced to cardholders via email that it would be shutting down its mobile wallet app – Chase Pay – in early 2020. This shift might come as a surprise to those who frequently use the mobile wallet for their transactions or to order food, but the service won’t be going away entirely.

Instead, Chase is shifting the focus of Chase Pay to integration with online retailers and merchant apps. After the Chase Pay app is phased out next year, Chase cardholders will still be able to take advantage of the payment method with any merchant displaying the Chase Pay logo at checkout.

“We’ve learned a lot more about consumers and merchants in the last three years and are applying that to our firm-wide strategy. We see our biggest opportunity in working with merchants to make it even easier for consumers to make purchases at merchants’ websites and their apps. We’re in a unique position to help each merchant – many of them who use Chase for processing purchases – make the payments experience work best for their customers,” said Eric Connolly, Head of Chase Pay, in a statement about the shift.

It is clear that this change is dedicated to providing a wider portfolio of Chase Pay functionality to both Chase cardholders and merchants. Soon, Chase will be adding Grubhub and more than 60,000 merchants in the Big Commerce network to Chase Pay functionality, according to the statement.

If you use Chase Pay, don’t forget your order ahead credits and gift cards

If you like to use Chase Pay to order food from participating restaurants or stock up on digital gift cards, be sure to use up anything stored in the Chase Pay app before it disappears. Any restaurant offers or credits will expire in 2020 as the app is phased out.

As for gift cards, you can continue to use Ultimate Rewards to purchase them in the Chase Pay app through Sept. 11, 2019. After that date, you’ll need to visit the Ultimate Rewards portal for gift card redemptions. Additionally, make sure to use up any gift card balance stored in the Chase Pay app before the app is closed next year.

See Related: Guide to the Chase Ultimate Rewards portal

Though the app is closing, the service seems to be growing

Despite the Chase Pay app’s dissolution, it seems Chase is dedicated to making the service more useful for its cardholders. By integrating the payment method with more online retailers and building functionality directly into checkout, eligible Chase cardholders can enjoy more streamlined online shopping.

For now, the list of participating retailers for Chase Pay payments is relatively limited, so a renewed interest in expanding offerings can actually benefit those who use the platform in the long run.

What’s up next?

In Products

Earn Uber credits with Cargo: An in-ride shopping platform

The Cargo Box has recently expanded offerings from in-ride snacks to an e-commerce platform – but is it worth it?

Published: August 21, 2019

See more stories
Credit Card Rate Report Updated: October 16th, 2019
Cash Back

Questions or comments?

Contact us

Editorial corrections policies

Learn more

Join the Discussion

We encourage an active and insightful conversation among our users. Please help us keep our community civil and respectful. For your safety, do not disclose confidential or personal information such as bank account numbers or social security numbers. Anything you post may be disclosed, published, transmitted or reused.

The editorial content on is not sponsored by any bank or credit card issuer. The journalists in the editorial department are separate from the company’s business operations. The comments posted below are not provided, reviewed or approved by any company mentioned in our editorial content. Additionally, any companies mentioned in the content do not assume responsibility to ensure that all posts and/or questions are answered.