Chase will close the Chase Pay app in early 2020, but cardholders will still be able to take advantage of the payment method while shopping online.
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Instead, Chase is shifting the focus of Chase Pay to integration with online retailers and merchant apps. After the Chase Pay app is phased out next year, Chase cardholders will still be able to take advantage of the payment method with any merchant displaying the Chase Pay logo at checkout.
“We’ve learned a lot more about consumers and merchants in the last three years and are applying that to our firm-wide strategy. We see our biggest opportunity in working with merchants to make it even easier for consumers to make purchases at merchants’ websites and their apps. We’re in a unique position to help each merchant – many of them who use Chase for processing purchases – make the payments experience work best for their customers,” said Eric Connolly, Head of Chase Pay, in a statement about the shift.
It is clear that this change is dedicated to providing a wider portfolio of Chase Pay functionality to both Chase cardholders and merchants. Soon, Chase will be adding Grubhub and more than 60,000 merchants in the Big Commerce network to Chase Pay functionality, according to the statement.
If you use Chase Pay, don’t forget your order ahead credits and gift cards
If you like to use Chase Pay to order food from participating restaurants or stock up on digital gift cards, be sure to use up anything stored in the Chase Pay app before it disappears. Any restaurant offers or credits will expire in 2020 as the app is phased out.
As for gift cards, you can continue to use Ultimate Rewards to purchase them in the Chase Pay app through Sept. 11, 2019. After that date, you’ll need to visit the Ultimate Rewards portal for gift card redemptions. Additionally, make sure to use up any gift card balance stored in the Chase Pay app before the app is closed next year.
See Related: Guide to the Chase Ultimate Rewards portal
Though the app is closing, the service seems to be growing
Despite the Chase Pay app’s dissolution, it seems Chase is dedicated to making the service more useful for its cardholders. By integrating the payment method with more online retailers and building functionality directly into checkout, eligible Chase cardholders can enjoy more streamlined online shopping.
For now, the list of participating retailers for Chase Pay payments is relatively limited, so a renewed interest in expanding offerings can actually benefit those who use the platform in the long run.