BACK

Luis Alvarez / Getty Images

Products

Bank of America launches redesigned app, updates to virtual assistant Erica®

The refresh aims to give users a more streamlined mobile experience

Summary

Bank of America has premiered a redesigned mobile app experience, including improvements to their virtual assistant, Erica. Soon, cardholders will see even more new features that help them manage their money.

The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.

On Oct. 24, 2019, Bank of America launched a full redesign to its mobile app – integrating new features and a modern design. As part of the update, Bank of America customers can begin an application process for credit cards, loans and more in a branch location – and complete that process later in the mobile app. In addition, Erica – the bank’s virtual assistant technology – has gotten new functionality.

See related: Bank of America discontinuing ShopSafe® virtual card number service

“The new look and feel of our mobile app reflects Bank of America’s focus on delivering solutions for clients that are timely, relevant and accessible, however they choose to bank,” said David Tyrie, head of advanced solutions and digital banking at Bank of America in a press release.

The new update certainly provides an improved mobile experience, but Bank of America is going beyond a new design to add features that help customers manage their money. As part of Erica’s revamp, users can ask for information about unauthorized card charges, declined transactions and more to get an intimate view of what’s happening in their credit and banking accounts.

a screenshot of the Bank of America mobile app

Soon, Erica will do even more for Bank of America customers. Beginning next year, the bank is launching Erica credit card debt reduction insight, which lets cardholders visualize how much they can save based on estimated credit card payments.

Catching up to a new mobile-first focus

The new Bank of America app is full of great new features that are easy to access, and they propel the bank forward in the heated competition between rewards credit cards.

When the Apple Card launched earlier this year, features like a dynamic interest calculator were lauded for their consumer-first design. The card’s complete integration into iPhone was another perk, making it easier than ever for cardholders to quickly visualize all their transaction and account information.

See related: Guide to the new Apple Card

With the newest additions to the Bank of America app, it seems the issuer is eager to compete with user-friendly app designs popping up all around the market. As more card applications embrace a fully-mobile experience, Bank of America is joining the charge by allowing consumers to finish applications on their mobile app. This even applies to loan applications, which are typically completed entirely in-branch.

Plus, tools like the upcoming debt reduction insight will be able to compete with Apple Card’s interest calculator. Apple Card was praised for being a credit card that actually assists debt repayment – but it seems soon that feature will be less uncommon.

Editorial Disclaimer

The editorial content on this page is based solely on the objective assessment of our writers and is not driven by advertising dollars. It has not been provided or commissioned by the credit card issuers. However, we may receive compensation when you click on links to products from our partners.

What’s up next?

In Products

Guide to the refreshed Amex Green Card: A new competitor among starter travel cards

The refreshed American Express Green Card is loaded with an all new rewards rate, travel perks and benefits for travelers. Learn how to make the most of the updated card and how it stacks up against the competition.

See more stories
Credit Card Rate Report Updated: April 1st, 2020
Business
14.07%
Airline
15.85%
Cash Back
16.16%
Reward
16.06%
Student
15.87%

Questions or comments?

Contact us

Editorial corrections policies

Learn more

Join the Discussion

We encourage an active and insightful conversation among our users. Please help us keep our community civil and respectful. For your safety, do not disclose confidential or personal information such as bank account numbers or social security numbers. Anything you post may be disclosed, published, transmitted or reused.

The editorial content on CreditCards.com is not sponsored by any bank or credit card issuer. The journalists in the editorial department are separate from the company’s business operations. The comments posted below are not provided, reviewed or approved by any company mentioned in our editorial content. Additionally, any companies mentioned in the content do not assume responsibility to ensure that all posts and/or questions are answered.