Fraud Alert False Alarms Interview with CBS Radio San Francisco

By Media Relations Senior Industry Analyst Matt Schulz spoke on Wednesday, May 20, 2015, with Whitney Gould of CBS Radio San Francisco about the results of the May 2015 Fraud Alert False Alarms survey. The interview and transcript are below.


Whitney Gould: Banks are increasingly on the look out for suspicious credit and debit card activity, and a new survey by has found that 40% of the people they asked had received some form of fraud alert, and 70% of those alerts turned out to be false alarms.

Matt Schulz: There is danger in crying wolf too often, but I also think there’s been so many headlines about fraud that I think that to a degree customers would be willing to accept a little bit of over-exuberance as far as this goes.

Gould: And customers can also help their own cause by regularly checking their financial status and monitor for any kind of suspicious activity.

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