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Uber Rewards program guide: How to earn cash toward rides and food delivery

The newly launched loyalty program lets you rack up rewards

Summary

The new Uber Rewards program makes it easy for users to earn rewards, but its elite benefits fail to impress.

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If you frequently ride with Uber, you might have already been prompted to join the popular ride-share service’s new loyalty program – Uber Rewards. The new program allows users to earn points toward Uber cash bonuses and advance through tiers with extra benefits.

Uber Rewards is free to join, but in our opinion, it isn’t particularly impressive. The benefits you get with each new tier of membership aren’t very exciting. However, the ability to rack up a little extra Uber cash can go a long way toward rides and UberEATS purchases.

How to join Uber Rewards and start earning points

When you open the Uber app, you might be prompted to opt into the new loyalty program at the bottom of your screen. Alternatively, select Uber Rewards from the main menu on the left side and hit “Join for free.”

Once you’ve signed up, it is easy to start earning Uber Rewards points. You earn points on every Uber purchase, as follows:

  • 1 point per dollar on Uber Pool and UberEATS
  • 2 points per dollar on UberX, UberXL or Select
  • 3 points per dollar on Black and Black SUV trips

Unfortunately, the more budget friendly Uber Pool option won’t earn you quite as many points as an UberX ride.

Tiers and benefits

For every 500 Uber points you earn, you’ll get $5 of Uber cash to use toward Uber rides or UberEATS. In addition, you can advance through different membership tiers and unlock new perks. Here’s a quick look at each tier, how to qualify and the benefits included.

TierQualificationsBenefits
BlueSign up for Uber Rewards
  • Earn points on Uber purchases
GoldEarn 500 points in a 6-month period
  • Priority support
  • Flexible cancellations
PlatinumEarn 2500 points in a 6-month periodSame benefits as Gold members, plus:

  • Price protection on UberX rides between your two favorite places
  • Priority pickups at airports
DiamondEarn 7500 points in a 6-month periodSame benefits as Platinum members, plus:

  • 24/7 premium support
  • Highly-rated drivers
  • Complimentary upgrades
  • Free delivery on 3 UberEATS orders every 6 months

Priority support

With this perk, you’ll get a faster response time on customer service questions when you call. However, calling during peak times might still include a wait.

Flexible cancellations

As long as you rebook a ride within 15 minutes, you can have your initial cancellation fee refunded. Unfortunately, this doesn’t apply to pool rides. You can use this benefit up to once per hour with a maximum of three uses in a six-month period. Additionally, it is only available in the U.S.

Price protection

The benefit lets Platinum members and higher designate the two locations they ride between the most to be protected against surge pricing. Just note that the price of your ride will still vary, it will just have a cap on how high it can go. This benefit is also limited – as extremely busy times might still include higher pricing. Additionally, you can change your preferred destinations, but only once every 30 days.

Priority airport pickups

For Platinum and Diamond members, you get first access to the closest drivers at participating airports. Unfortunately, many airports have local regulations in place that prevent this service.

Highly-rated drives

Diamond Uber Rewards members will automatically match with the most highly-rated drivers – rather than the closest ride.

Complimentary upgrades

Diamond Uber Rewards members can also enjoy surprise upgrades to premium rides when they request an UberX. You just won’t be able to control when or how often you receive an upgrade, and many airports and entertainment venues are excluded from the perk.

Free UberEATS delivery

In addition to other benefits, Uber Diamond members can get free delivery on three UberEATS orders every six months. You’ll still have to pay taxes and service charges, but this can save you quite a bit. On the downside, the perk automatically applies to the first three eligible orders, and you can’t save them for a bigger fee.

Unfortunately, Uber Rewards benefits aren’t particularly eye-catching until you reach Diamond status. And while it is easy to see value in complimentary upgrades and waived delivery fees, their use is limited.

Redeeming Uber Rewards

As you rack up Uber points, you can only redeem them in 500-point increments for $5 in Uber cash – which can be used for rides or UberEATS purchases. Your points expire 12 months after their post date if you don’t redeem them (e.g. If you earn 300 points in August 2019, they will expire at the end of September 2020).

Other ways to earn Uber cash

If you are dedicated to racking up Uber cash to use on your rides and UberEATS purchases, several credit cards can also help you meet this goal.

The Uber Visa Card, for example allows you to redeem all the rewards you earn into your Uber account. The Platinum Card® from American Express offers a $15 statement credit every month (plus an additional $20 in December) to cover Uber rides – up to $200 in credits a year.

Introductory offerRewards rateAnnual fee
Uber Visa Card$100 if you spend $500 in first 90 days
  • 4 points per dollar on restaurants, takeout and bars, including UberEATS
  • 3 points per dollar on airfare, hotels and vacation home rentals
  • 2 points per dollar on online purchases, including Uber, online shopping, video and music streaming
  • 1 point per dollar on other purchases
  • $50 credit for online subscription services each year you spend $5,000
$0
The Platinum Card® from American Express60,000 Membership Rewards® points if you spend $5,000 in first 3 months
  • 5 points per dollar on flights booked directly with airlines or with American Express Travel
  • 5 points per dollar on eligible prepaid hotels booked with amextravel.com
  • 1 point per dollar on general purchases
  • Terms apply
$550

Final thoughts

In the Uber Rewards program terms and conditions, Uber mentions that point redemption options might be changing in the future, so keep an eye out for more flexible bonus options or ramped up tier benefits. Until then, signing up for the program is free and easy, so go ahead and start earning points toward your next Uber cash bonus.

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Published: May 16, 2019

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