Rewards Programs

Survey shows how moms feel about rewards credit cards


A reward card survey indicates moms are dissatisfied with reward programs.

The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.

A nationwide poll uncovered some interesting findings regarding how moms use their reward credit cards.  The “All About Rewards” survey conducted by Harris Interactive and commissioned by the Disney Rewards Visa Card from Chase found that 41 percent of moms use a rewards credit card, but that many are not redeeming the credit card rewards they have earned. According to the survey, a full 53 percent of mothers who have a rewards credit card have not redeemed their points.

The reason for this? The poll indicated that 55 percent of moms have not redeemed their credit card rewards because they feel they have not earned enough points to get something they want, while 41 percent are waiting for the right time to redeem them.  Meanwhile, 31 percent of mothers do not know what rewards their credit card provides.

Additionally, the “All About Rewards” survey found that of moms with a reward card in their wallet:

  • 41 percent express dissatisfaction with their reward card program
  • 34 percent note that their credit card does not offer the types of rewards their family wants
  • 32 percent say they are frustrated by the restrictions the credit card carries — such as blackout dates, limited availability to use rewards for air travel and hotel rooms, and high point requirements

Jenny Cohen, vice president of consumer relationship marketing for The Walt Disney Company explained that the Disney Rewards Visa Card was designed with no black-out dates and no capacity restrictions since many families value variety and flexibility when it comes to rewards programs.  She noted that the card can be used for nearly everything Disney, including toys, DVDs and books, Disney Park tickets, hotel stays, and dining and shopping.  Cohen added that the Disney Rewards Visa Card is among the rewards cards specifically created to meet the various needs of today’s families by making it easier to redeem what they have earned for “just about everything Disney.”

Editorial Disclaimer

The editorial content on this page is based solely on the objective assessment of our writers and is not driven by advertising dollars. It has not been provided or commissioned by the credit card issuers. However, we may receive compensation when you click on links to products from our partners.

What’s up next?

In Rewards Programs

Earn cash back or points with the Chase Freedom rewards card

The Chase Freedom credit card lets cardholders switch back and forth between earning cash back and reward points without losing either one as they alternate.

See more stories
Credit Card Rate Report
Cash Back

Questions or comments?

Contact us

Editorial corrections policies

Learn more