Summary
Study shows we still like to receive, but not return, bills by mail
The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.
Your credit cards journey is officially underway.
Keep an eye on your inbox—we’ll be sending over your first message soon.
Research firm Aite Group found that 37 percent of major credit card bills are being sent by paper delivery only, and another 23 percent are being delivered both electronically and by mail, for a total of 60 percent of bills involving a paper delivery.
See related: Poll: Pay with cash or card for $5 purchase?, More infographics
Not surprisingly, older cardholders are most likely to get a mailed statement, with 71 percent of seniors receiving their bill by mail. The percent drops with each generation, with paper deliveries going to only 54 percent of millennials.
But the preference between electronic and traditional methods shifts considerably when it comes to paying those bills. Among payment options, the biller’s website is the runaway favorite among all generations, cited by 46 percent of major credit cardholders. Paying via a bank’s website was a distant second at 22 percent and mailed payments came in third with 16 percent.
Although a majority of all generations favor electronic payment methods for their credit card bills, the share of those who still pay by mail increases with age. Among millennials, only 10 percent are sending in a check, compared to 31 percent for seniors.
Aite Group’s survey was conducted online among 1,862 adults who hold a major credit card, with results weighted to represent U.S. Census demographics. Data were collected in the third quarter of 2016, with findings released July 27, 2017.
To use the graphic on your site, use the following code:
<center><a href=”https://www.creditcards.com/credit-card-news/paper-bills-linger-dont-mail-payments/”><img alt=”CreditCards.com Infographic: Plenty of paper credit card bills, but few paper payments” border=”0″ src=”https://www.creditcards.com/credit-card-news/images/infographic-paper-bills-linger-dont-mail-payments.png” /></a> </center>
Editorial Disclaimer
The editorial content on this page is based solely on the objective assessment of our writers and is not driven by advertising dollars. It has not been provided or commissioned by the credit card issuers. However, we may receive compensation when you click on links to products from our partners.