Mobile payment usage is actually down compared to this time in 2016, new research shows
Auriemma Consulting Group surveyed U.S. consumers who have both a mobile pay-compatible device and a credit card, and found that more than a third (37 percent) have encountered a problem when attempting to use mobile pay at a store register.
The biggest stumbling block was store personnel who were unfamiliar with the mobile pay process, reported by more than half of the respondents (55 percent). The point-of-sale terminal itself also contributed to hiccups, with 46 percent of affected consumers saying they had a transaction not go through and 35 percent reporting a terminal simply took too long.
Forty-two percent of consumers who experienced a problem said they received a card error screen, which could be related to the functionality of the terminal or to the card linked to the consumer’s mobile pay app. In a smaller number of cases, the transaction processed incorrectly (17 percent) or the consumer experienced an issue specific to their device (14 percent).
Auriemma Consulting Group is a management consulting firm specializing in payments and lending. Its online survey was conducted in July and August 2017 among 1,505 mobile pay-eligible consumers, with results released Oct. 25, 2017.
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