Research and Statistics

Infographic: Online banking still tops, but mobile surges


Nearly 60 percent of Americans used mobile banking at least once per month

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Nearly two-thirds of Americans now manage their bank accounts online or by mobile device, a new American Bankers Association survey finds. Online banking is still tops at 55 percent, but mobile banking is at 18 percent and growing.

The shift in mobile banking is no surprise, Nessa Feddis, ABA senior vice president, said in a news release. “More people are walking around today with their mobile device in hand, and banks have made it easier than ever for them to access their accounts anytime and anywhere.”

When asked how often they have used a mobile device to access and manage bank accounts, 58 percent said at least once per month, 37 percent replied more than three times, and 21 percent responded one to three times. Thirty percent replied “never” (they own a mobile device but never use it for mobile banking). Another 10 percent said they don’t own a mobile device, and 2 percent answered “unsure.”

The annual survey of 1,000 U.S. adults was conducted for ABA by Ipsos Public Affairs Aug. 8-10, 2016, and released Aug. 30. Mobile banking details from the survey were released Sept. 12. The survey was conducted online, with weighting employed to balance demographics.

See related:Mobile banking becoming a consumer favoriteMore infographics

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