BACK

Research and Statistics

Infographic: Gen Y embraces mobile bill pay, boomers like mail

Summary

When it comes to paying bills, consumers — especially young ones — are embracing mobile, according to an August 2013 survey from Western Union. Yet more “old-fashioned” methods of payment still remain popular among all age groups.

The editorial content below is based solely on the objective assessment of our writers and is not driven by advertising dollars. However, we may receive compensation when you click on links to products from our partners. Learn more about our advertising policy.

The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. Please see the bank’s website for the most current version of card offers; and please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.

When it comes to paying bills, consumers — especially young ones — are embracing mobile, according to an August 2013 survey from Western Union. Yet more “old-fashioned” methods of payment still remain popular among all age groups.

Generation Y (ages 18 to 34) is the most likely to utilize mobile — nearly one-third of them have paid a bill via smartphone app, mobile browser or text message, compared with 25 percent of Gen Xers (age 32 to 52) and 11 percent of baby boomers (age 48 to 68). Yet they’re also the most likely to walk into a bank and pay in person. Baby boomers, meanwhile, prefer the envelope-and-stamp method of bill paying. Among all age groups, using the biller’s website to make online payments is the most popular method.

Western Union’s 2013 Money Mindset Index polled 3,087 adults in March 2013. The results have a margin of error of 1.76 percentage points. The overlap in the age ranges mentioned above accounts for the fact that those near the end of one generation could be identified as part of the next generation. Their survey answers were applied to the results of both generations.

The chart below shows bill-paying preferences by generation.

Bill paying preferences by generation
See related:Credit reports now show your credit card bill-paying habits, More infographics

To use the graphic on your site, use the following code:

 <center><a href=”http://www.creditcards.com/credit-card-news/infographic-bill-paying-methods-by-generation-1701.php”><img alt=”CreditCards.com infographic: Bill paying by generation” border=”0″ src=”http://www.creditcards.com/credit-card-news/images/infographic-bill-payments-by-gen.jpg” /></a> </center>

What’s up next?

In Research and Statistics

NY Fed: debt squeeze eases on households

While borrowing on cards increased, credit limits grew faster in the second quarter, leaving cardholders with more available spending power

Published: August 14, 2013

See more stories
Credit Card Rate Report Updated: July 17th, 2019
Business
15.61%
Airline
17.59%
Cash Back
17.68%
Reward
17.58%
Student
17.79%

Questions or comments?

Contact us

Editorial corrections policies

Learn more

Join the Discussion

We encourage an active and insightful conversation among our users. Please help us keep our community civil and respectful. For your safety, do not disclose confidential or personal information such as bank account numbers or social security numbers. Anything you post may be disclosed, published, transmitted or reused.

The editorial content on CreditCards.com is not sponsored by any bank or credit card issuer. The journalists in the editorial department are separate from the company’s business operations. The comments posted below are not provided, reviewed or approved by any company mentioned in our editorial content. Additionally, any companies mentioned in the content do not assume responsibility to ensure that all posts and/or questions are answered.