Expert Q&A

Good credit cardholders lumped in with bad


Banks are pulling back more than ever before to limit the amount of risk they have, so even perfect payment clients are compromised

The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.

Sally Herigstad is a certified public accountant and the author of “Help! I Can’t Pay My Bills: Surviving a Financial Crisis” (St. Martin’s Press, 2006). She writes “To Her Credit,” a weekly reader Q&A column about issues involving women, credit and debt, for, and also wrote for MSN Money, and, and has guested on Martha Stewart Radio and other programs.

Question for the expert

Dear To Her Credit,
I recently called American Express to ask for an increase in my credit limit on one of their cards. I have had an account with them since 1985. I pay off the card every month. There have been no late payments. My FICO score is 784.

American Express denied my request for a higher credit limit because our mortgage is with Bank of America, a bank they say has a high rate of people who default on their loans. My husband and I have never been late. What do you make of this? How can I be denied credit just because Bank of America is having financial problems? — Debbie

Answer for the expert

Dear Debbie,
First, I wouldn’t take it personally if you can’t get a credit limit increase from a bank right now. Wayne Sanford, credit expert and owner of New Start Financial Corporation says, “Banks are pulling back more than ever before to limit the amount of risk that they have, so even perfect payment clients may be refused. Unfortunately, we are at their mercy.”

See related: Consumer spending, credit card offers decline in tandem, What electronic payments reveal about you to lenders

It does sound ridiculous to limit your credit because other people with the same mortgage company have been defaulting. What difference should that make? A person starts to wonder what else they’re looking at. Do they notice how old we are or what car we drive, or how often we eat out? What if other people in our age bracket are a bad risk?

There is a limit to the information they can use to make credit decisions, fortunately. “They can only use financial information to make those decisions,” says Sanford. The term “financial information” covers a surprisingly broad area, however! Of course the Federal Trade Commission prohibits lenders from using information such as race, gender, religion and other personal data when they make these decisions. They can use what and how much you buy to assess your risk of default. “They collect data that can tell what areas of interest you buy (restaurants, gas, etc.) and then if they compare the clients who buy in certain areas and see what the level of delinquencies are, that could also be a factor,” says Sanford in an e-mail.

On the other hand, lumping you together with other people who use the same mortgage bank seems such a stretch that Sanford wonders if you may have spoken to a new customer service representative who didn’t know what she was talking about. There’s no harm in calling again and asking to speak to a supervisor in the credit department. We’ve all received false or incorrect information from customer service representatives. Sanford says, “If she has good payment history and has been with them for a while, and has not asked for a credit line increase in 12 months, they should provide her with a small increase at least.”

If American Express still won’t give you a credit increase, ask for the credit you need elsewhere. The good news is that, even by their admission, there’s nothing wrong with your credit history or credit score. There’s nothing you can do to fix it, short of changing mortgage banks, and that would cost far too much. You can find banks that are happy to extend credit to you, even now.

Times have changed in just the past six months. The fact that American Express and other banks are limiting accounts for people like you with perfect credit and decades of good payment histories is evidence of that. Be thankful your credit is in good shape; a credit crunch may be inconvenient for you, but it’s disastrous for people with marginal credit histories who often use credit to pay for everyday living expenses.

Now, more than ever, take care of your credit!

Editorial Disclaimer

The editorial content on this page is based solely on the objective assessment of our writers and is not driven by advertising dollars. It has not been provided or commissioned by the credit card issuers. However, we may receive compensation when you click on links to products from our partners.

What’s up next?

In Expert Q&A

Mad at your credit card issuer? You still have to pay

Mad at your credit card issuer? While you may resent having to pay that bill, choosing not to pay it will hurt you even more.

See more stories
Credit Card Rate Report
Cash Back

Questions or comments?

Contact us

Editorial corrections policies

Learn more