Research and Statistics

Experian fined $3 million for deceptive credit score marketing


Experian falsely led people to believe they were buying credit scores actually used by lenders, consumer protection bureau charges

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Experian fined $3 million for credit score marketing

The big credit bureau Experian agreed to pay a $3 million fine to the federal government’s consumer watchdog and reform the way it markets credit scores, the Consumer Financial Protection Bureau announced Thursday.

“Experian deceived consumers over how the credit scores it marketed and sold were used by lenders,” CFPB Director Richard Cordray said in the announcement.

From at least 2012 through 2014, Experian’s marketing statements let consumers think that the scores they bought were used by lenders to approve or reject loans. In fact, the company’s “PLUS Score” was not used by lenders, and could differ substantially from scores lenders did use, according to the March 23 consent order.

“Consumers deserve and should expect honest and accurate information about their credit scores, which are central to their financial lives,” Cordray said.

Experian’s marketing strategies violated rules against deceptive practices in the Dodd-Frank Consumer Protection Act, the bureau said. The company also violated the Fair Credit Reporting Act by displaying online ads to consumers before they had obtained their free annual credit report via Consumers are entitled to a free copy of their credit report once a year under the FCRA. After entering the portal, they are directed to sites operated by the major credit bureaus, including Experian.

The company agreed to the penalty without admitting or denying wrongdoing. The consent order names the California-based parent company Experian Holdings Inc. and its units Experian Information Solutions Inc. and Inc., doing business as Experian Consumer Services.

Experian said in an emailed statement that it did not believe it violated the law. It agreed to the order in order to stay focused on its business.

“The consent order addresses past products and marketing practices, and does not reflect current marketing practices,” the company said. Current marketing – with limited changes – already complies with the order, the company added.

Experian’s U.S. website now offers consumers a look at their FICO credit score, the one most often used by lenders, for $1 when checking their credit report.

The consumer bureau’s penalty comes after similar crackdowns on Equifax and TransUnion, the two other major credit bureaus, in January. In addition to reforming their marketing, those companies were ordered to pay a combined $17.7 million in refunds to consumers after charging for credit scores marketed as “free.” The orders also included fines of $5.5 million.

Thursday’s order on Experian does not mandate refunds or accuse the company of misleading customers about the price of credit scores it sold.

Experian’s $3 million fine will go to the CFPB’s Civil Penalty Fund, which compensates harmed consumers and supports financial literacy programs. The company cannot claim tax credits or deductions for the amount, recover it through insurance, or use it to offset other potential penalties from regulators or court rulings.

See related: Cards with free credit scores, Beware: Pricey upsells take the free out of free credit reports, Poll: Few aware of embattled consumer watchdog


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