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Innovations and Payment Systems

Survey: Slower EMV chip card transactions irk shoppers

Summary

Nearly one in five respondents said using the more secure cards takes too long, and frustration is likely to grow during the holiday shopping season.

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The slowness of EMV chip card transactions frustrates card users, and as we head into the busiest holiday shopping season, that’s only going to get worse.

Nearly 1 in 5 users of the more-secure cards said EMV transactions take too long, a new Harbortouch survey finds. It’s no surprise that 70 percent of those surveyed said a traditional magnetic stripe card is the quickest form of electronic payment.

The survey includes 1,170 U.S. adults who, in October, said they have paid for goods or services with an EMV card by inserting it into an EMV-combatible reader. The findings were released Nov. 4.

 

Survey: EMV chip card slowness irks shoppers
 

 

 

See related:8 FAQs about EMV credit cards, More infographics

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