FTC settles with four debt negotiators over false claims

Companies caused financial ruin, bankruptcy for consumers, Feds say

The U.S. Federal Trade Commission on Thursday announced the settlement of a nationwide case involving four companies that allegedly claimed they could reduce consumers' debt by up to 60 percent. The false claims led many people who signed up for the services into financial ruin and bankruptcy, according to the FTC.

The four debt negotiation companies were among seven companies and three people charged with violating the deceptive and unfair practices clause of the Federal Trade Commission Act. The case dates back to September 2006, when the first enforcement actions were taken against the companies. 

"All of the defendants in the nationwide operation were charged with misrepresenting how much they could reduce consumers' debt, and  not adequately disclosing the likelihood that consumers would be sued if they took the defendants' advice and stopped paying creditors," according to an FTC news release. "The FTC also charged the defendants with not disclosing that consumers' account balances would grow from interest, interest rate increases, late fees and other charges ..."

National Support Services LLC, Homeland Financial Services LLC, Financial Liberty Services LLC and United Debt Recovery LLC agreed to settle the case, without admitting violations of the law. In September 2007, the two men who founded and controlled the four companies paid judgments totalling $110,000 as a result of the FTC charges.

As part of the settlement, the companies are prohibited from falsely:

  • Representing that enrolling in a debt negotiation program will allow consumers to pay off their credit card or other debts for a significantly lower amount.
  • Claiming that consumers' creditors will negotiate settlements to accept significantly less money.
  • Claiming that debt negotiators can make better settlement deals with creditors than consumers themselves can.
  • Claiming negotiators have relationships with creditors that allow them to secure favorable settlements.
  • Stating that negative information a on client's credit report as a result of using a debt negotiation service will be removed once the program ends.
  • Claiming that creditors are unlikely to sue borrowers participate in debt negotiation programs or who fail to make minimum payments on their debts.

The companies are also barred from failing to clearly disclose the full terms of their debt negotiation services with potential clients. 

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Updated: 11-24-2017