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Compare credit card extended product warranties

Summary

Most credit cards offer to extend manufacturers’ warranties, but you’ll have to meet a laundry list of requirements to qualify. (Hint: Keep receipts.)

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Why is it that expensive products work like a charm – until three hours after the manufacturer’s warranty runs out? Good news: If you paid with a credit card, you may not have to pony up for a replacement.

Three major card payment networks – Visa, Mastercard and American Express – offer similar (and free) extended warranties for products purchased with their cards. They can add up to an extra year to the warranty that came with the item. (Discover eliminated extended warranties and other perks for purchases made after Feb. 18, 2018.)

Many cards offer warranty protection in some form, though ’ll have to meet a laundry list of requirements to qualify. If you do, you’ll get your broken toaster, cellphone or fridge back in good shape without breaking your bank account.

How to file a claim

When a product you purchased in the past year bites the dust, contact your card’s warranty processing center within the allotted time to find out if they can help. (See “Compare credit card extended warranties” table below for details.) Then prepare yourself for a few hassles.

For starters, your issuer will need to make sure your product is covered. Among the possible exclusions: refurbished or secondhand items, software, cars, boats and any product you’re planning to hard-wire into your house, such as ceiling fans or doorbells.

You’ll also have to supply a hefty volume of documentation, including your original receipt, the relevant credit card statement and a copy of the manufacturer’s warranty. Your card won’t cover any kind of damage that your original warranty didn’t, and it’ll pile on a few of its own exclusions as well, including, for the most part, normal wear and tear, power surges, accidental damage and catastrophes such as floods.

If your broken item does qualify for extended warranty coverage, your credit card company will decide whether to repair it, replace it or reimburse you for it. You may be asked to mail in your damaged item and forced to survive without it for weeks.

On the upside, you’re not paying for it, as extended warranty coverage is a free perk for cardholders. If your product malfunction happens to fall in the sweet spot — a covered item with a covered problem that occurs within 12 months from the expiration of the original or purchased warranty — you could save a bundle of cash. Most purchases, including biggies such as appliances, are covered up to a replacement value of $10,000. (Story continues below.)

COMPARE CREDIT CARD EXTENDED WARRANTIES
ProgramWhat it coversWhat’s not coveredProduct exclusionsHow to file a claim
Mastercard Extended Warranty
(terms may vary slightly based on card type and issuing bank)
Doubles the manufacturer’s warranty or a purchased service contract, up to 12 months. Covers repairs or replacement up to $10,000 or the actual amount charged to your card, whichever is lessNormal wear and tear; damage from power surges; failures covered by product recalls; shipping costs; losses due to natural disasters; mold damageMotorized vehicles such as cars and boats; software; antiques; pets; plants; many floor models; consumables; refurbished or used items; data storage media such as DVDs; real estate or permanently installed items such as ceiling fansCall 800-Mastercard within 60 days, then submit a signed claim form, credit card receipt and statement, itemized purchase receipt, service contract and/or manufacturers’ warranty, plus an itemized repair estimate
Visa Extended ProtectionDoubles the ’s warranty up to 12 months. Applies to manufacturer warranties of 3 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000Normal wear and tear; items lost during delivery; theft or damage from baggage handlers; losses due to natural disastersCars, aircraft and boats, i; rented or leased items; software; antiques; pets, plants; perishables; consumables; medical equipment; used items; items purchased for resale, professional or commercial use; real estate or permanently installed items such as ceiling fans, items purchased outside the U.S. that do not have a valid U.S. repair warrantyCall 800-551-8472 or go to Visa.com/eclaims within 60 days. You’ll need a claim form, your card receipt, itemized store receipt, manufacturer’s warranty, any other applicable warranty, repair order, a description of the item and its serial number
American Express Extended WarrantyDoubles the manufacturer’s warranty up to 12 months. Applies to manufacturers warranties of 5 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000Damage from natural disasters or power surges, unless covered by manufacturer’s warranty; failures covered by product recalls; shipping costs; maintenance; damages to computers or their components covered by a purchased service contract; fraud, abuse or illegal activity of any kind by the account holderMotorized vehicles; motorized devices used for landscaping, demolition or construction; real estate or motorized devices installed in a building; plants; pets; perishables; consumables; land or buildings; items purchased for resale, professional or commercial use; products covered by an unconditional satisfaction guarantee; items still under installment billing; more than one item in a pair or set unless the items cannot be replaced individually.Call 800-225-3750 or file an online claim within 30 days. You’ll need to provide your card receipt, original store receipt, original manufacturer’s warranty, service contract, a repair estimate and the defective item
Source: CreditCards.com research, June 2016, updated March 2018
COMPARE CREDIT CARD EXTENDED WARRANTIES
Mastercard Extended Warranty
What it coversWhat’s not coveredProduct exclusionsHow to file a claim
Terms may vary slightly based on card type and issuing bank. Doubles the manufacturer’s warranty or a purchased service contract, up to 12 months. Covers repairs or replacement up to $10,000 or the actual amount charged to your card, whichever is lessNormal wear and tear; damage from power surges; failures covered by product recalls; shipping costs; losses due to natural disasters; mold damageMotorized vehicles such as cars and boats; software; antiques; pets; plants; many floor models; consumables; refurbished or used items; data storage media such as DVDs; real estate or permanently installed items such as ceiling fansCall 800-MasterCard within
60 days, then submit a signed claim form, credit card receipt and statement, itemized purchase receipt, service contract or manufacturers’ warranty, plus an itemized repair estimate
Visa Extended Protection
What it coversWhat’ not coveredProduct exclusionsHow to file a claim
Doubles the manufacturer’s warranty up to 12 months. Applies to manufacturer warranties of 3 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000Normal wear and tear; items lost during delivery; theft or damage from baggage handlers; losses due to natural disastersCars, aircraft and boats, i; rented or leased items; software; antiques; pets, plants; perishables; consumables; medical equipment; used items; items purchased for resale, professional or commercial use; real estate or permanently installed items such as ceiling fans, items purchased outside the U.S. that do not have a valid U.S. repair warrantyCall 800-551-8472 or go to Visa.com/eclaims within 60 days. You’ll need a claim form, your card receipt, itemized store receipt, manufacturer’ warranty, any other applicable warranty, repair order, a description of the item and its serial number
American Express Extended Warranty
What it coversWhat’s not coveredProduct exclusionsHow to file a claim
Doubles the manufacturer’s warranty up to 12 months. Applies to manufacturers warranties of 5 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000Damage from natural disasters or power surges, unless covered by manufacturer’s warranty; failures covered by product recalls; shipping costs; maintenance; damages to computers or their components covered by a purchased service contract; fraud, abuse or illegal activity of any kind by the account holderMotorized vehicles; motorized devices used for landscaping, demolition or construction; real estate or motorized devices installed in a building; plants; pets; perishables; consumables; land or buildings; items purchased for resale, professional or commercial use; products covered by an unconditional satisfaction guarantee; items still under installment billing; more than one item in a pair or set unless the items cannot be replaced individually.Call 800-225-3750 or file an online claim within 30 days. ’ll need to provide your card receipt, original store receipt, original manufacturer’s warranty, service contract, a repair estimate and the defective item
Source: CreditCards.com research, June 2016

Additional coverage

Credit card extended warranties provide an alternative to the often-criticized, but very popular, extended service contracts and warranties sold through retailers. Like credit card warranties, they have severe restrictions on what they cover. Unlike a card’s warranty, extended service warranties aren’t free, costing an average of 10 percent to 50 percent of the items’ original prices.

Selling extended warranties became a multibillion-dollar profit center for retailers – especially those selling electronic equipment – beginning in the 1980s. Stores typically keep 50 percent or more of what they charge for extended warranty protections, according to Consumer Reports.

The value of an extended warranty depends a lot on the likelihood that the product will break during the covered period. According to an earlier Consumer Reports study, the failure rate for television equipment is only 9 percent in the first three years, compared to 26 percent for phone equipment. With a few exceptions, extended warranties typically aren’t worth the money.

Third-party warranties

If you decide to go for an extra warranty, what you’re offered at the cash register is not your only choice. “I think a lot of people are under the impression that if I buy something at Best Buy, I have to buy a Best Buy warranty or nothing,” says William Duckworth, a professor of business intelligence and analytics at Creighton University. Sure, you can buy the store’s warranty, but you can also purchase an extended protection plan straight from your product’s manufacturer (think AppleCare for Apple products) or from a growing selection of third-party companies that sell warranties directly to consumers, such as SquareTrade and Protect Your Bubble.

Of course, all that choice can make it tougher to figure out what you need.

Consider these four factors:

  • Reviews. Search for online customer ratings and reviews, just as you would with any other purchase. “If ’re going to pay for an extended warranty, you want to be able to trust the company you’re dealing with,” says Ty Shay, former chief marketing officer for San Francisco-based SquareTrade. As Duckworth points out, if someone’s disgruntled with the service, that’ll be online, too.
  • Coverage. Loopholes are the enemy, so check for complete coverage for the problems you’re likely to have: loss, theft, accidental damage, mechanical breakdown, power surge damage, dropping your tablet in the toilet again.
  • Service. Check into how claims are filed – online or by phone – and how quickly you&rsquo’ll get a replacement product. Ask whether you’ll be on the hook for shipping costs; you shouldn’t be. And consider whether you might benefit from other kinds of help. Assurant Solutions, the company behind point-of-purchase warranties at stores including Staples and Radio Shack, provides over-the-phone tech support when a product goes haywire. “Before you ship it somewhere, you want to be able to talk to somebody who can help you understand whether [the problem] is just user error,” points out Joe Erdeman, vice president of Connected Living and Global Networks of Excellence for Assurant Solutions and former president of the company’s extended service contract business.
  • Price. The cost of a warranty can vary widely depending on what you’re insuring and the level of coverage you need. Prices range from a few dollars to hundreds, so comparison shop before you buy.

If a warranty costs “under 10 to 15 percent of the purchase price [of your product], you’re probably getting a pretty good deal,” says Duckworth, who developed the Warranty Consultant app to help consumers decide whether a warranty is a smart buy.

Ask about deductibles, too. Not all warranty programs have them, but better coverage sometimes means paying big bucks later.

In a time when 24/7 access to devices and appliances doesn’t feel optional – and when replacing them is so pricey – a good warranty can be a lifesaver. Just be sure to do your homework first.

See related:10 credit card perks you didn’t know you had,Credit card insurance perks: Does your card have you covered?, Purchase protection benefits survey 2016: which cards offer them

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