Citi customers can now activate a new credit card simply by taking a photo of it. A new feature, which launched today, allows card members to activate a Citibank card in-app by using the camera from his or her mobile device to scan the card number.
The editorial content below is based solely on the objective assessment of our writers and is not driven by advertising dollars. However, we may receive compensation when you click on links to products from our partners. Learn more about our advertising policy.
The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. Please see the bank’s website for the most current version of card offers; and please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.
Citi customers can now activate a new credit card simply by taking a photo of it. A new feature, which launched today, allows card members to activate a Citibank card in-app by using the camera from his or her mobile device to scan the card number.Citibank is the only major U.S. credit card issuer to offer the ability for card members to scan both embossed and non-embossed credit cards within a mobile app.
Streamlining the activation process
Traditionally, a customer activates a new Citi card through the Citi website, the mobile app or by calling a designated toll-free number. Alice Milligan, chief customer and digital experience officer for Citi Global Cards and Consumer Services, touted the ease of the new feature in a press release: “By enabling the ability to scan their cards rather than input 16 digits on a mobile keyboard, it further streamlines the credit card activation process in the palm of card members’ hands.”
To activate a Citi credit card using the card scanning feature, a Citi customer must do the following:
- Download the Citi Mobile app, and tap “Register.”
- Scan the new card using the mobile device’s camera (which will auto-populate the card account number within the registration).
- Input the CVV, date of birth and last four digits of a SSN.
Improving the mobile app experience
The addition of the card scanning feature is just one of several innovations recently introduced by Citi to improve card members’ mobile app experience. “With more customer logins now occurring through our app than through a browser, we continue to find creative solutions to make their lives simpler and easier,” Milligan explained.