BACK

Research and Statistics

Credit card complaints Q1 2014: a graphical look

Summary

What are credit card users angry about? Billing disputes, say the complaints filed with the Consumer Financial Protection Bureau in the first quarter of 2014

The editorial content below is based solely on the objective assessment of our writers and is not driven by advertising dollars. However, we may receive compensation when you click on links to products from our partners. Learn more about our advertising policy.

The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. Please see the bank’s website for the most current version of card offers; and please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.

The Consumer Financial Protection Bureau has published data about 3,691 credit card complaints it received in the first quarter of 2014. When the federal government’s consumer watchdog gets a complaint, it relays it to the company in question and tracks the company’s response. Here is a look at the causes of complaints about credit cards during the first three months of the year.

Leading the list of gripes were billing disputes, the perennial No. 1 complaint. Billing disputes include charges posted by merchants on your credit card tab, such as automatic re-enrollment fees and surprise subscription charges. Identity theft and fraud issues were also friction points, while complaints about rewards made up only 2.8 percent of the total. The smallest volume of gripes concerned cash advances, with only two complaints per 1,000.

The bars in the chart above show the number of complaints that major credit card issuers attracted in the first quarter. The red line tracks the number of company-proposed solutions of those complaints that were disputed by their customers. Proposed solutions have a wide range: A company might offer to correct a problem and pay monetary compensation, or it could merely offer an explanation of why it did what it did.

While Citibank has the most overall complaints, with 659, Bank of America’s 70 disputed solutions out of 346 complaints give it the highest dispute rate, at 20.2 percent. Some companies with relatively high numbers of complaints had a low dispute rate, such as GE Capital, indicating a strong record of solving customers’ problems. Barclays had the lowest dispute rate of the group, at 16.3 percent.

To file a complaint with the consumer protection bureau or to learn more about the process, visit the complaint portal.

Source: U.S. Consumer Financial Protection Bureau

See related:  CFPB: Complaints about cards declined in 2013

What’s up next?

In Research and Statistics

Fed: Card balances rise, keep pace with slow spending growth

Credit card balances increased a modest 1.3 percent in June marking a fourth month of continued revolving debt growth, the Federal Reserve said Thursday

Published: August 7, 2014

See more stories
Credit Card Rate Report Updated: June 26th, 2019
Business
15.61%
Airline
17.59%
Cash Back
17.68%
Reward
17.58%
Student
17.79%

Questions or comments?

Contact us

Editorial corrections policies

Learn more

Join the Discussion

We encourage an active and insightful conversation among our users. Please help us keep our community civil and respectful. For your safety, do not disclose confidential or personal information such as bank account numbers or social security numbers. Anything you post may be disclosed, published, transmitted or reused.

The editorial content on CreditCards.com is not sponsored by any bank or credit card issuer. The journalists in the editorial department are separate from the company’s business operations. The comments posted below are not provided, reviewed or approved by any company mentioned in our editorial content. Additionally, any companies mentioned in the content do not assume responsibility to ensure that all posts and/or questions are answered.