BACK

Research and Statistics

Where do we bank? Wherever we want, says poll

Summary

A smaller percentage of consumers prefer Internet banking in 2014 compared to the previous year

The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. Please review our list of best credit cards, or use our CardMatch™ tool to find cards matched to your needs.

A smaller percentage of consumers preferred Internet banking in 2014 compared to the previous year, making it the only type of banking that declined in popularity of the top five methods listed in an American Bankers Association (ABA) poll.

Internet banking has remained at the top for six years, with 31 percent of those polled preferring that method in 2014, but is down from 39 percent the previous year. In contrast, the second-ranked method, branches, increased from 18 percent to 21 percent in preference. Mobile was also up, from 8 percent to 10 percent.

The data reflect an evolution of banking to an “anytime, anywhere” proposition, said ABA Senior Vice President Nessa Feddis. “Consumers can deposit their check through a teller or interactive kiosk at a local branch, at an ATM or through an app on their mobile device. Most people use a mix of these methods.”

Ipsos Public Affairs polled 1,000 U.S. adults for ABA from Aug. 7-12, 2014; the poll had a margin of error of plus or minus 3.1 percentage points.

See related:Infographic: Mobile banking coming up from behind, More infographics

To use the graphic on your site, use the following code:

 <center><a href=”https://www.creditcards.com/credit-card-news/aba-banking-methods-mobile-internet-branch-1701.php”><img alt=”CreditCards.com infographic: Internet banking drops in percentage as mobile banking climbs=”0″ src=”https://www.creditcards.com/credit-card-news/images/banking-methods-infographic.jpg” /></a> </center>

Editorial Disclaimer

The editorial content on this page is based solely on the objective assessment of our writers and is not driven by advertising dollars. It has not been provided or commissioned by the credit card issuers. However, we may receive compensation when you click on links to products from our partners.

What’s up next?

In Research and Statistics

Rates remain stuck at 15.06 percent for fourth week

Sept. 17, 2014: Average rates on new credit card offers didn’t budge this week, according to the CreditCards.com Weekly Credit Card Rate Report.

See more stories
Credit Card Rate Report Updated: March 25th, 2020
Business
14.34%
Airline
16.33%
Cash Back
16.55%
Reward
16.49%
Student
16.51%

Questions or comments?

Contact us

Editorial corrections policies

Learn more

Join the Discussion

We encourage an active and insightful conversation among our users. Please help us keep our community civil and respectful. For your safety, do not disclose confidential or personal information such as bank account numbers or social security numbers. Anything you post may be disclosed, published, transmitted or reused.

The editorial content on CreditCards.com is not sponsored by any bank or credit card issuer. The journalists in the editorial department are separate from the company’s business operations. The comments posted below are not provided, reviewed or approved by any company mentioned in our editorial content. Additionally, any companies mentioned in the content do not assume responsibility to ensure that all posts and/or questions are answered.