Fraud Alert False Alarms Interview with KNX Radio Los Angeles

By Media Relations

CreditCards.com Senior Industry Analyst Matt Schulz spoke on Wednesday, May 20, 2015, with Tom Haule of KNX Radio Los Angeles about the results of the May 2015 Fraud Alert False Alarms survey. The interview and transcript are below.

TRANSCRIPT

Tom Haule: A majority of Americans who have received a fraud alert about their credit or debit card have gotten at least one false alert. That’s according to a new report from CreditCards.com. KNX talked with CreditCards.com’s Matt Schulz and asked him how consumers feel about getting a fake alert.

Matt Schulz: They feel frustrated and annoyed, but honestly it could be a good thing to get these because it means your bank is looking out for you and may actually be more likely to notice when the bad guys really do strike.

Haule: Schulz goes on to say there are ways you can keep from getting fake fraud alerts.

Schulz: When you’re getting ready to travel or you’re getting ready to make a purchase that’s kind of unusual for you, take the time to call your bank, just real quick, let them know where you’re going, when you’re going to be there, and that sort of thing and you’ll be much less likely to run across one of these alerts.

Haule: Schulz goes on to say you don’t always have to call your credit card company to alert them to a change in your purchasing habits.


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