A guide to your rights under the Fair Credit Reporting Act
Got a mistake on your credit report? The law is on your side to get it fixed
It's not always easy to correct errors on your
credit reports. However, don't give up just yet: You have a decades-old law on your side that requires credit reporting agencies and data
providers to correct their mistakes -- and help keep your credit information
from getting into the wrong hands.
The Fair Credit Reporting Act was enacted in October 1970, just as consumer credit was exploding -- and so was the power of the private companies that keep track of consumers' payment behavior. Credit reporting agencies, once small and local, were consolidating to create a national credit reporting system, and the law offered a consumer-friendly counterweight to keep the playing field even.
"As laws go, the Fair Credit Reporting Act is a
pretty strong one," says Cary Flitter, a consumer lawyer and law professor in
Philadelphia. Per the law, credit reporting companies -- as well as the data furnishers that
give them the information they file -- are not only required to follow a strict
set of guidelines, they are also required to fix their own
mistakes and are legally on the hook if they fail to do so.
That said, "there are little pitfalls the consumer
has to navigate," says Flitter, so it's important to be your own best advocate.
If you're not quite sure what your rights are when it comes to your credit
information, here are six things you need to know about the Fair Credit Reporting Act
(FCRA) -- and how you can use it to protect yourself.
You have the right to know what's in your credit reports.
The act requires credit reporting agencies to give you free access to the
information they have collected about you and your financial habits once every
You can access a free copy of each of your generic
credit reports -- which contain information about how you have handled credit
in the past -- from the three biggest credit bureaus (Experian, Equifax and
TransUnion) by writing to them or through the Web at AnnualCreditReport.com.
You are also entitled to a free annual copy of any
specialty reports that are compiled about you by smaller credit reporting
agencies, such as CoreLogic, LexisNexis and Teletrack. These agencies keep
records of financial data not tied to a loan -- such as your rental payments,
insurance claims or check-writing history -- and sell them to landlords,
banks, insurance representatives and others considering doing
business with you.
"You hear the terminology Fair Credit Reporting Act
and you think that's an act that only applies to credit reports," says Paul Stephens,
director of privacy and advocacy at Privacy Rights Clearinghouse. However,
"there are these other types of agencies that exist that are essentially
maintaining dossiers of consumers that go well beyond the traditional concept
Any credit reporting agency that collects financial
information on you is required to honor your request for a free annual copy of
your credit file. Getting your credit report from a smaller agency will
take a little more work, says Stephens. "Those reports you must get directly
from those companies. There is no central source to obtain (them)."
Every company has a different policy
for responding to requests. Some companies will require that you
mail a request for the report, others will provide a
Only authorized users can see what's in your credit report.
you're worried that your boss or potential sweetheart can access your credit
information without your permission, don't sweat it. The act
bars individuals from seeing your credit reports, unless they can prove that
they have a legitimate need to see it.
"There's something that is known as the permissible
purpose doctrine and that basically says that you can't just go to a credit
reporting agency and say, 'I want to take a look at this person's file,'" says
Stephens. "You have to have a reason to look at that file."
According to the FCRA, a person can access your
credit report only if:
A court has ordered that the credit
information be shared.
That person is a lender and you are
applying for some form of credit. A creditor may also pull your report if you
currently have an account open with them or if you have a balance that's past
The person is working on behalf of an
insurance company that's underwriting your insurance or a government agency
that is considering giving you a license or other public benefit, such as
- An individual has requested your report
for employment purposes and has obtained your written authorization to view it.
A person can prove a legitimate business
need to view the report. For example, if a landlord is considering your rental application
or a person is working on behalf of a retailer and has accepted a check as a form of payment,
he or she can request a copy of your report.
You have given clear instructions to the
credit reporting agency to release your information to a particular person.
Authorized state officials or child support enforcement agents may also access your credit report if they need to verify your ability to make child support payments or determine how much you should pay.
You have the right to dispute information that is not accurate.
Privacy Rights Clearinghouse
Sometimes, however, credit reports do get into the
wrong hands. Flitter recommends you periodically check the section of your report
that lists who's pulled it. "The second-to-last page of your credit report will
list everyone who has looked at your report in the last two years," he says. If
someone pulls your report without proper authorization, speak up. There are serious
penalties for people who break this section of the law, says Flitter. "It's
actually a felony to obtain someone else's credit report under a false pretense,"
If there is an error on your report, you can do something about it.
have the right to dispute information that is not accurate," says Stephens.
The FCRA requires credit reporting agencies to
"maintain reasonable procedures that ensure maximum possible accuracy," says Flitter, the consumer
lawyer. Even so, errors can show up on your credit report, so
it's important to review your files regularly.
"Get the credit report and look at it," says Flitter. "Examine it for accuracy to the best of your
If you spot an error, "you must notify the credit
bureau and it must conduct an investigation," he says.
The credit bureau has 30 days to look into your
dispute, based on the information you provide to it. The credit reporting
agency must also notify the furnisher of the information, such as a bank or
credit card issuer, within five days of receiving your dispute and provide the
furnisher with the same evidence that you gave when you flagged the error.
The data furnisher must then investigate
your dispute and verify whether the information it gave to the credit bureau is
correct. "If it's not verified within 30 days, then the credit bureau has to
remove [the disputed error] from the credit report," says Flitter.
If the credit bureau or data furnisher says it has
verified that the information is correct, however -- even if you're sure that
the information is wrong -- then it can still show up on your report 30 days
after you submitted a dispute.
"Unfortunately, many of the companies, including the
[big three] credit bureaus, don't have a very effective mechanism for
disputing" an error, says Stephens. "They spend a very, very small amount of
As a result, some consumers find that even after
they have contested a legitimate error, it still shows up on their reports,
forcing them to send a second dispute. "Right now, dealing with the credit
reporting agencies can be very, very frustrating," Stephens adds. You'll often need
patience and persistence to get an error off your report.
If, after sending multiple disputes, you feel like
you're getting nowhere, consult a lawyer experienced in these cases, says Chi
Chi Wu, a staff attorney with the National Consumer Law Center. You are
entitled under the Fair Credit Reporting Act to seek legal action.
You can also help make sure an error gets
investigated as thoroughly as possible by skipping the credit bureau's online
dispute form, which only gives you a small amount of space to write, and
sending a detailed dispute by mail. "Consumers never should send in their
disputes online. Always in writing, [by] certified mail," says Wu.
"It's also a good idea to write to the furnisher,"
says Flitter, the consumer lawyer. Include as much information as possible in
both letters and attach supporting evidence. "When it's on paper, you control
the content," says Flitter, so you can attach whatever information you need to
prove your dispute. "They don't want your supporting documents, but they have
to take them if you send them," he says.
Also make sure you stick to one dispute per letter,
says Flitter. If you find multiple errors on your credit report, send a
detailed letter for each.
Negative information on
your credit report is subject to a time limit.
can't dispute accurate negative information. However, you can make sure that
the adverse information in your report is limited to the time frame set out by
the Fair Credit Reporting Act. "The general rule is if there's something
negative on your credit report, it's supposed to drop off after seven years,"
says Stephens. "One exception to that is bankruptcy. Bankruptcy can stay on
your credit reports for 10 years."
Consumers never should send in their disputes online. Always in writing, [by] certified mail.
Chi Chi Wu
National Consumer Law Center
Occasionally, debt mistakenly gets re-aged, says
Stephens, so make sure you watch out for debts that are older than 7 years or
bankruptcy listings that are more than a decade old.
You have the right to know if you've been passed over because of information in
and employers are also required by the FCRA to notify you if they've rejected
you or taken some other kind of adverse action (such as a higher interest rate)
based on information in your report. That way, you can make sure that the
information they're using to judge you is correct. "They don't want people
being denied a job or a promotion based on a credit report and the credit
report has false or misleading information," says Flitter.
You have the right to place a red flag on your credit report if you think your information
has been compromised.
Fair Credit Reporting Act also gives you the power to exert at least some
control over your credit report if you think your personal information is in
danger from fraud or identity theft.
"One of the rights that a consumer has under the FCRA is the right to place a
fraud alert on their credit report," says Stephens. The fraud alert
won't lock down your credit report the way a credit freeze will. Anyone with a permissible purpose, such as a credit card lender, will be able to still see the credit report. However, it will let lenders know that
they need to double-check your identity before they give you extend you credit.
"It warns the creditors to take extra precautions," says Stephens.
The free fraud alert will last for 90 days, but it
can be renewed indefinitely, he adds.
Don't stop checking your reports
Finally, once you have determined that your credit information is safe and your reports are error-free, continue to periodically check them to make sure the information is still accurate and your data hasn't fallen into the wrong hands. A mistake can turn up at any time and sometimes errors that were corrected once will show up again. "Obtain a current credit report and get one at least
once a year," says Flitter. "That's the first thing everyone can do for himself or herself."
See related: The truth about 7 common credit report myths
Published: August 14, 2012