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Video: Consumers try in vain to read credit card agreements

Consumers throw up their hands when they see the indecipherable gobbledygook

By Angela Grant

CreditCards.com Readability Study finds major card issuers' contracts unreadable by most Americans

CreditCards.com took to the streets of Austin, Texas, armed with a credit card agreement from a major credit card issuer. Then we asked the people we met to read it and see if they could understand it.  It wasn't pretty. Here's what they had to say. 

See related: MAIN STORY: Credit card agreements unreadable to 4 of 5 Americans, 10 most unreadable credit card agreements, 10 most readable credit card agreements, 10 wordiest credit card agreements, Readability of credit card agreements from biggest 20 banksHow credit card agreements' readability compares to familiar documents, Quotable: What lawmakers, consumer activists, bankers say, 3 language experts try to make sense of a card agreement, Federal database of credit card agreements not user friendly

Updated: July 29, 2010


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Updated: 12-10-2016


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