What if you need a new TV, sofa or even a set of tires, but
you're broke? Do you turn to a credit card or a rent-to-own store?
If you don't have that handy piece of plastic or are already
drowning in card debt, rent-to-own might sound like a good solution, but
consumer advocates say stay away.
"Renting to own furniture, appliances or even car hubcaps --
that's the newest thing -- is a bad idea," says Ed Mierzwinski, federal
consumer program director for the nonprofit advocacy organization U.S. Public
Interest Research Group. Rent-to-own is a type of predatory lending, he says.
"The business model is to promise ownership, then take it away."
That's because many, although not all, consumers who use
rent-to-own don't have access to credit due to poor or thin credit files. They
may be unbanked or have irregular income sources,
making it hard to save or make regular
payments consistently. Fail to pay on time just once and experts say you might have
employees from Rent-a-Center, Aaron's or your local mom-and-pop RTO store
showing up to take the merchandise back.
The money you sunk in? It's gone, unless you can begin
making payments again to get the item back. "Their technique is to collect
rental fees forever," Mierzwinski says.
Richard May, the public affairs director for the industry trade group the Association of Progressive Rental Organizations (APRO), says
rent-to-own stores serve consumers who need a new item now, don't have the
money to buy it outright and either can't or don't want to use credit.
"That's a unique niche that rent-to-own fills," May says.
How does rent-to-own
If you're wondering what it's like to rent to own, here's a
step-by-step rundown of how it works:
Go shopping. You look online or go to a
local store to find the item you want. Prices typically aren't listed on the Internet,
so you have to fill out an online form, call or visit the store to get a price quote, May says.
Get prices. Stores often quote you the
monthly or weekly payment amount rather than the total cost. There's a reason
for that, experts say. The total can be staggering. "The contract requires you
to pay three or four times the fair market value for the product," Mierzwinski
Crunch numbers. RTO stores
typically offer 12-, 18- or 24-month contracts. The longest contract is
the priciest. "If you do the two-year contract, you will be paying the most,
like double," May says. Some RTO stores also offer you the option to purchase
the item "same as cash" in a certain time frame, such as 90 or 120 days. But the
"cash price" typically is much higher than you'd find at a retail store, experts
say. For example, Consumer Reports found a TV at one RTO store with a cash
price $150 higher than the manufacturer's suggested retail price.
Fill out an application. Most
rent-to-own stores advertise that you can get your merchandise with no credit
check. But you do have to fill out an application with your name, address,
phone number, email, employer -- and even references. "What they want to know is
that you're a real person, you have a job and you can be depended on," May
says. It can take from 15 minutes to a few hours to verify the information on a
new customer's application, he says.
Make your first payment. Typically,
your first payment is due the day you sign a contract for one or more items.
Get the goods. You usually get the item
that day or, if it's not in stock, it might arrive at your home by the
following day. "They will deliver it as quickly as possible," says May.
Make regular payments. After that, you
have to make payments as agreed in the contract you signed. Depending on the
contract, payments might be monthly, every two weeks or weekly.
In a best-case scenario, you'll eventually make the final
payment and the item will be yours. At that point, you'll likely have paid
double or triple what you'd have spent buying the same item with cash at a
department store, big-box store or online, according to Consumer Reports.
(Story continues below.)
Consumers can use rent-to-own to buy products ranging from
tires and rims for a car, to a new washer and dryer set, to a tuba for little Timmy, to
a diamond engagement ring. The $8.5 billion industry has about 9,800 stores
across all 50 states that sell to 6 million customers a year, according to
And, APRO says, rent-to-own offers many perks to
consumers: no long-term obligation, the ability to return an item at any time,
loaners during repairs and inclusion of delivery, set-up and pick-up of the
merchandise. Depending on the state law and the company, a consumer who loses
an item due to payment problems might be able to get the contract reinstated,
with credit for past payments.
"There's no credit extended, you don't go into debt. And if
at any time you don't want to make the next payment, you can call the store and
say, 'I don't want it anymore. Come and get it,'" May says.
But consumer advocates say RTO has many drawbacks aside from
the high prices. Rent-to-own transactions are governed by state law, and 46
states have industry-friendly laws that treat RTO companies differently from
other creditors, Mierzwinski says.
That leads to lack of consumer protections, he says. For
example, in many states RTO companies are not required to disclose APRs,
Mierzwinski says. A survey of prices at five RTO stores in March 2013 by
Wisconsin Public Interest Research Group (WISPIRG) found an average effective
APR of 221 percent, and some APRs as high as 370 percent, according to a
RTO stores try to get even more money from customers by
"upselling" them on high-priced warranties, theft insurance and other products
they don't need. "They bait-and-switch you into buying this,
that and the other thing," says Mierzwinski.
Also, the industry has been accused of unscrupulous
collection practices, says Anthony Giorgianni, a writer for Consumer Reports
who investigated the rent-to-own industry.
For example, national chain Rent-a-Center in 2010 denied
allegations but settled a lawsuit brought by the Washington state attorney
general's office for illegal collection tactics that included banging on doors,
swearing and threatening to have customers thrown in jail.
Saying no to RTO?
What to do instead
Rent-to-own could work in certain circumstances, consumer
advocates say. For example: your TV breaks the day before your big Superbowl
party and you want time to do some research before you buy another one. Or, if
you need some extra furniture on a short-term basis to accommodate guests or
for a temporary residence.
"It's only a good
idea for consumers who have an actual short-term need," Mierzwinski says.
But consumers considering RTO due to a difficult financial
situation should look at alternatives, says Giorgianni. Experts say there are
three main options:
Save up for the purchase. This is
the best choice, consumer advocates say. By putting money aside and then
shopping around, you'll save in two ways: by finding the best deal on
the item you want and by not spending extra to pay over time.
Pay with a credit card. Even if
you use a high-interest card, you'll pay much less than with rent-to-own,
Mierzwinski says -- as long as you pay more than the minimum amount due each month.
For example, a consumer who uses a card with 29 percent interest to buy a
32-inch LED TV at Best Buy, and pays the same amount monthly that they'd
shell out for a 12-month RTO contract, would have the TV paid off in six
months and would save $600. (See chart.)When using a credit
card with 18 percent APR, consumers could pay less than half and often
about a quarter of what they'd pay with RTO contract, according to the WISPIRG
Downgrade. Some experts recommend
hitting yard sales, going to Goodwill or looking on Craigslist, but
Mierzwinski says these choices open up other concerns about the best way
to buy a used product. Another option, he says, is to opt for a new
product with fewer features.
But, whatever you do, steer clear of RTO, Mierzwinski says:
"Renting to own is just going to get you deeper in debt."
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