Debt collectors are limited in what they can do and say by the Fair Debt Collections Practices Act. Often, people in debt can restrict how and when debt collectors can contact them, but to be heard, debtors should assert their rights in writing.
CreditCards.com has assembled sample letters to let debtors state their preferences and make them stick. Select the letter below that best describes your circumstance.
Verification of debt request
This is the first letter a consumer should send if a debt collector calls and asserts a debt is owed. By law, creditors must show you evidence that a debt is owed; until they show it to you, debt collection activity must cease. PDF, text
Simple cease communication letter Stops phone calls at home and at work; restricts contacts to U.S. mail. Source: Pioneer Credit Counseling Service PDF, text
Cease communication, harassment Demands creditor cease communication and harassment without acknowledging a debt is owed. Source: National Consumer Law Center Text only; customize to describe the harassment
Cease communication, harassment letter, version 2 Demands creditor cease communication and harassment, acknowledging a debt is owed. Source: "Credit Hell: How to Dig Out of Debt" by Howard Dvorkin PDF, text
California cease contact letter Asserts rights under California and federal law to halt creditor contact, written or oral. Source: "Credit Hell: How to Dig Out of Debt" by Howard Dvorkin PDF, text
Using the letters
Print it out (PDF) or copy and paste it into a word processing program and customize to your situation. In every case, you will need to fill in your account number; if you don't have it, obtain it from your credit report. You are entitled to a free credit report each year from each credit bureau. Any letter you send to a creditor should be sent by certified mail.
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The letters are provided in simple text (.txt) and PDF formats. Any word processing program can open the text files; to view the PDF formats, you need Adobe Reader (free download).
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