Compare credit card extended product warranties
Perk can save you thousands, but be wary of the fine print
Why is it that expensive products work like a charm -- until
approximately three hours after the manufacturer's warranty runs out? Good news: If you paid with a credit card,
you may not have to pony up for a replacement.
All four major card payment networks -- Visa, MasterCard, Discover and American Express -- offer similar extended warranties for
products purchased with their cards adding up to an extra year to the warranty that
came with the item.
Though most cards offer warranty
protection in some form, you'll have to meet a laundry list of requirements
to qualify. If you do, you'll get your broken toaster, cellphone or
fridge in good shape, without breaking your own bank account.
How to file a claim
When a product you purchased in the past year bites the
dust, contact your card's warranty processing center within the allotted time to find out
if they can help. (See "Compare credit card extended warranties" table below for details.) Then prepare yourself for
a few hassles.
For starters, your issuer will need to make sure your product
is covered. Among the possible exclusions: refurbished or secondhand items,
software, cars, boats and any
product you're planning to hard-wire into your house, such as ceiling fans or doorbells.
You'll also have to supply a hefty volume of documentation,
including your original receipt, the relevant credit card statement and a copy
of the manufacturer's warranty. Your card won't cover any kind of damage that
your original warranty didn't, and it'll pile on a few of its own exclusions as
well, including, for the most part, normal wear and tear, power surges, accidental
damage and catastrophes like floods.
If your broken item does qualify for extended warranty
coverage, your credit card company will decide whether to repair it, replace it
or reimburse you for it. You may be asked to mail in your damaged item and
forced to survive without it for weeks.
On the upside, you're not paying for it. Extended warranty coverage
is a free perk for card members, so if your product malfunction happens to fall
in the sweet spot -- a covered item with a covered problem that occurs within
12 months from the expiration of the original or purchased warranty -- you could
save a bundle of cash. Most purchases, including biggies such as appliances, are
covered up to a replacement value of $10,000. (Story continues below.)
|COMPARE CREDIT CARD EXTENDED WARRANTIES
||What it covers
||What's not covered
||How to file a claim
|MasterCard Extended Warranty
||Doubles the manufacturer's warranty or a purchased service contract, up to 12 months. Covers repairs or replacement up to $10,000
||Normal wear and tear; damage from power surges; failures covered by product recalls; shipping costs; losses due to natural disasters; mold damage
||Cars and boats; software; antiques; pets; plants; perishables; consumables; refurbished or used items; data storage media such as DVDs; real estate or permanently installed items such as ceiling fans; items purchased for resale, professional or commercial use; products covered by an unconditional satisfaction guarantee
30 days, then submit a signed claim form, credit card receipt and statement, itemized purchase receipt, service contract and/or manufacturers' warranty, plus an itemized repair estimate
|Visa Extended Protection
||Doubles the manufacturer's warranty up to 12 months. Applies to manufacturer warranties of 3 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000
||Normal wear and tear; items lost during delivery; theft or damage from baggage handlers; losses due to natural disasters
|Cars and boats; software; antiques; pets, plants; perishables; consumables; medical equipment; used items; items purchased for resale, professional or commercial use; real estate or permanently installed items such as ceiling fans, items purchased outside the U.S.
|Call 888-565-8472 or go to Visa.com/eclaims within 60 days. You'll need a claim form, your card receipt, itemized store receipt, manufacturer's warranty, any other applicable warranty, repair order, a description of the item and its serial number
|Discover Extended Warranty
||Doubles the manufacturer's warranty or a purchased service contract, up to 12 months. Applies to manufacturer warranties of 3 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000
||Damage not covered by the original warranty; repairs at an unauthorized facility; normal wear and tear; power surge damage; shipping costs; damages resulting from contamination such as hazardous waste or mold
||Cars and boats; services; plants; software; perishables; used or refurbished items; items purchased for resale; real estate or permanently installed items such as ceiling fans
||Call 800-DISCOVER within 45 days and submit a claim form with the store receipt, Discover statement, manufacturer's warranty, any purchased warranty, and proof that you've repaired or replaced the broken item. (They'll reimburse you within 60 days.)
|American Express Extended Warranty
||Doubles the manufacturer's warranty up to 12 months. Applies to manufacturers warranties of 5 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000
||Damage from natural disasters or power surges, unless covered by manufacturer's warranty; failures covered by product recalls; shipping costs; maintenance; damages to computers or their components covered by a purchased service contract; fraud, abuse or illegal activity of any kind by the account holder
||Motorized vehicles; motorized devices used for landscaping, demolition or construction; real estate or motorized devices installed in a building; plants; pets; perishables; consumables; items purchased for resale, professional or commercial use; products covered by an unconditional satisfaction guarantee
225-3750 or file an online claim within 30 days. You'll need to provide your card receipt, original store receipt, original manufacturer's warranty, service contract, a repair estimate and the defective item
Credit card extended warranties provide an alternative to the often-criticized, but very popular, extended service contracts and warranties sold through retailers. Like credit card warranties, they have severe restrictions on what they cover. Unlike a card's warranty, they aren't free, costing an average of 10 percent to 50 percent of the items' original prices.
Selling extended warranties became a multibillion-dollar profit center for retailers -- especially those selling electronic equipment -- beginning in the 1980s. According to a 2009 Carnegie
Mellon study of retail buyers' behavior, consumers felt reassured by the warranties when they bought unfamiliar products. This reassurance was particularly valued for products bought for enjoyment, not utility. And 49 percent of early adopters make sure their brand-new
gadgets are covered by a protection plan, says a 2012 study by Assurant Solutions,
an extended warranty provider.
The value of an extended warranty depends a lot on the likelihood
that the product will break during the covered period. According to Consumer
Reports, the failure rate for television equipment is only 9 percent in the
first three years, compared to 26 percent for phone equipment. Consumer Reports says that with a few exceptions, extended warranties aren't worth the money.
If you decide to go for an extra warranty, what you're
offered at the cash register is not your only choice. "I think a lot of
people are under the impression that if I buy something at Best Buy, I have to
buy a Best Buy warranty or nothing," says William Duckworth, a
professor of business intelligence and analytics at Creighton University.
Sure, you can buy the store's
warranty, but you can also purchase an extended protection plan straight from
your product's manufacturer (think AppleCare for Apple products) or from a
growing selection of third-party companies that sell warranties directly to
consumers, such as SquareTrade and Protect Your Bubble.
Of course, all that choice can make it tougher to figure out
what you need.
Consider these four factors:
Search for online customer ratings and reviews, just as you would with any
other purchase. "If you're going to pay for an extended warranty, you want
to be able to trust the company you're dealing with," says Ty Shay, chief
marketing officer for San Francisco-based SquareTrade, which prides itself on
its high customer satisfaction ratings and, as Duckworth points out, if someone's disgruntled with the service, that'll be
Loopholes are the enemy, so check for complete coverage for the problems you're
likely to have: loss, theft, accidental damage, mechanical breakdown, power
surge damage, dropping your tablet in the toilet again.
Check into how claims are filed -- online or by phone -- and how quickly you'll
get a replacement product.
Ask whether you'll be on the hook for shipping
costs; you shouldn't be. And consider whether you might benefit from other
kinds of help. Assurant Solutions, the company behind point-of-purchase
warranties at stores including Staples and Radio Shack, provides over-the-phone
tech support when a product goes haywire. "Before you ship it somewhere,
you want to be able to talk to somebody who can help you understand whether
[the problem] is just user error," points out Joe Erdeman, president of
Assurant Solutions' extended service contract business.
The cost of a warranty can vary widely depending on what you're insuring and
the level of coverage you need. Prices range from a few dollars to hundreds, so
comparison shop before you buy.
If a warranty costs "under 10 percent to 15
percent of the purchase price [of your product], you're probably getting a
pretty good deal," says Duckworth, who developed the Warranty
Consultant app to help consumers decide whether a warranty is a smart buy.
Ask about deductibles, too. Not all warranty
programs have them, but better coverage sometimes means paying big bucks later.
In a time when 24-7 access to devices and appliances doesn't
feel optional -- and when replacing them is so pricey -- a good warranty can be
a lifesaver. Just be sure to do your homework first.
See related: 10 credit card perks you didn't know you had, Credit card insurance perks: Does your card have you covered?
Updated: April 3, 2014
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