USA   |   UK   |   Australia   |   Canada
ADVERTISEMENT

Compare credit card extended product warranties

Perk can save you thousands, but be wary of the fine print

By

Why is it that expensive products work like a charm -- until approximately three hours after the manufacturer's warranty runs out? Good news: If you paid with a credit card, you may not have to pony up for a replacement.

All four major card payment networks -- Visa, MasterCard, Discover and American Express -- offer similar extended warranties for products purchased with their cards adding up to an extra year to the warranty that came with the item.

Though most cards offer warranty protection in some form, you'll have to meet a laundry list of requirements to qualify. If you do, you'll get your broken toaster, cellphone or fridge in good shape, without breaking your own bank account.

Extended warranties: behind the fine print

How to file a claim
When a product you purchased in the past year bites the dust, contact your card's warranty processing center within the allotted time to find out if they can help. (See "Compare credit card extended warranties" table below for details.) Then prepare yourself for a few hassles.

For starters, your issuer will need to make sure your product is covered. Among the possible exclusions: refurbished or secondhand items, software, cars, boats and any product you're planning to hard-wire into your house, such as ceiling fans or doorbells.

You'll also have to supply a hefty volume of documentation, including your original receipt, the relevant credit card statement and a copy of the manufacturer's warranty. Your card won't cover any kind of damage that your original warranty didn't, and it'll pile on a few of its own exclusions as well, including, for the most part, normal wear and tear, power surges, accidental damage and catastrophes like floods.

If your broken item does qualify for extended warranty coverage, your credit card company will decide whether to repair it, replace it or reimburse you for it. You may be asked to mail in your damaged item and forced to survive without it for weeks.

On the upside, you're not paying for it. Extended warranty coverage is a free perk for card members, so if your product malfunction happens to fall in the sweet spot -- a covered item with a covered problem that occurs within 12 months from the expiration of the original or purchased warranty -- you could save a bundle of cash. Most purchases, including biggies such as appliances, are covered up to a replacement value of $10,000. (Story continues below.)


COMPARE CREDIT CARD EXTENDED WARRANTIES
Program What it covers What's not covered Product exclusions How to file a claim Cost
MasterCard Extended Warranty Doubles the manufacturer's warranty or a purchased service contract, up to 12 months. Covers repairs or replacement up to $10,000 Normal wear and tear; damage from power surges; failures covered by product recalls; shipping costs; losses due to natural disasters; mold damage Cars and boats; software; antiques; pets; plants; perishables; consumables; refurbished or used items; data storage media such as DVDs; real estate or permanently installed items such as ceiling fans; items purchased for resale, professional or commercial use; products covered by an unconditional satisfaction guarantee
Call 800-
MC-ASSIST within
30 days, then submit a signed claim form, credit card receipt and statement, itemized purchase receipt, service contract and/or manufacturers' warranty, plus an itemized repair estimate
Free
Visa Extended Protection Doubles the manufacturer's warranty up to 12 months. Applies to manufacturer warranties of 3 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000 Normal wear and tear; items lost during delivery; theft or damage from baggage handlers; losses due to natural disasters
Cars and boats; software; antiques; pets, plants; perishables; consumables; medical equipment; used items; items purchased for resale, professional or commercial use; real estate or permanently installed items such as ceiling fans, items purchased outside the U.S.
Call 888-565-8472 or go to Visa.com/eclaims within 60 days. You'll need a claim form, your card receipt, itemized store receipt, manufacturer's warranty, any other applicable warranty, repair order, a description of the item and its serial number Free
Discover Extended Warranty Doubles the manufacturer's warranty or a purchased service contract, up to 12 months. Applies to manufacturer warranties of 3 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000 Damage not covered by the original warranty; repairs at an unauthorized facility; normal wear and tear; power surge damage; shipping costs; damages resulting from contamination such as hazardous waste or mold Cars and boats; services; plants; software; perishables; used or refurbished items; items purchased for resale; real estate or permanently installed items such as ceiling fans Call 800-DISCOVER within 45 days and submit a claim form with the store receipt, Discover statement, manufacturer's warranty, any purchased warranty, and proof that you've repaired or replaced the broken item. (They'll reimburse you within 60 days.) Free
American Express Extended Warranty Doubles the manufacturer's warranty up to 12 months. Applies to manufacturers warranties of 5 years or fewer. Covers repairs or replacement up to $10,000. Maximum annual benefit: $50,000 Damage from natural disasters or power surges, unless covered by manufacturer's warranty; failures covered by product recalls; shipping costs; maintenance; damages to computers or their components covered by a purchased service contract; fraud, abuse or illegal activity of any kind by the account holder Motorized vehicles; motorized devices used for landscaping, demolition or construction; real estate or motorized devices installed in a building; plants; pets; perishables; consumables; items purchased for resale, professional or commercial use; products covered by an unconditional satisfaction guarantee Call 800-
225-3750 or file an online claim within 30 days. You'll need to provide your card receipt, original store receipt, original manufacturer's warranty, service contract, a repair estimate and the defective item
Free

Additional coverage
Credit card extended warranties provide an alternative to the often-criticized, but very popular, extended service contracts and warranties sold through retailers. Like credit card warranties, they have severe restrictions on what they cover. Unlike a card's warranty, they aren't free, costing an average of 10 percent to 50 percent of the items' original prices.

Selling extended warranties became a multibillion-dollar profit center for retailers -- especially those selling electronic equipment -- beginning in the 1980s. According to a 2009 Carnegie Mellon study of retail buyers' behavior, consumers felt reassured by the warranties when they bought unfamiliar products. This reassurance was particularly valued for products bought for enjoyment, not utility. And 49 percent of early adopters make sure their brand-new gadgets are covered by a protection plan, says a 2012 study by Assurant Solutions, an extended warranty provider.

The value of an extended warranty depends a lot on the likelihood that the product will break during the covered period. According to Consumer Reports, the failure rate for television equipment is only 9 percent in the first three years, compared to 26 percent for phone equipment. Consumer Reports says that with a few exceptions, extended warranties aren't worth the money.

Third-party warranties
If you decide to go for an extra warranty, what you're offered at the cash register is not your only choice. "I think a lot of people are under the impression that if I buy something at Best Buy, I have to buy a Best Buy warranty or nothing," says William Duckworth, a professor of business intelligence and analytics at Creighton University. Sure, you can buy the store's warranty, but you can also purchase an extended protection plan straight from your product's manufacturer (think AppleCare for Apple products) or from a growing selection of third-party companies that sell warranties directly to consumers, such as SquareTrade and Protect Your Bubble.

Of course, all that choice can make it tougher to figure out what you need.

Consider these four factors:

  • Reviews. Search for online customer ratings and reviews, just as you would with any other purchase. "If you're going to pay for an extended warranty, you want to be able to trust the company you're dealing with," says Ty Shay, chief marketing officer for San Francisco-based SquareTrade, which prides itself on its high customer satisfaction ratings and, as Duckworth points out, if someone's disgruntled with the service, that'll be online, too.
  • Coverage. Loopholes are the enemy, so check for complete coverage for the problems you're likely to have: loss, theft, accidental damage, mechanical breakdown, power surge damage, dropping your tablet in the toilet again.
  • Service. Check into how claims are filed -- online or by phone -- and how quickly you'll get a replacement product. Ask whether you'll be on the hook for shipping costs; you shouldn't be. And consider whether you might benefit from other kinds of help. Assurant Solutions, the company behind point-of-purchase warranties at stores including Staples and Radio Shack, provides over-the-phone tech support when a product goes haywire. "Before you ship it somewhere, you want to be able to talk to somebody who can help you understand whether [the problem] is just user error," points out Joe Erdeman, president of Assurant Solutions' extended service contract business.
  • Price. The cost of a warranty can vary widely depending on what you're insuring and the level of coverage you need. Prices range from a few dollars to hundreds, so comparison shop before you buy.
If a warranty costs "under 10 percent to 15 percent of the purchase price [of your product], you're probably getting a pretty good deal," says Duckworth, who developed the Warranty Consultant app to help consumers decide whether a warranty is a smart buy.

Ask about deductibles, too. Not all warranty programs have them, but better coverage sometimes means paying big bucks later.

In a time when 24-7 access to devices and appliances doesn't feel optional -- and when replacing them is so pricey -- a good warranty can be a lifesaver. Just be sure to do your homework first. 

See related: 10 credit card perks you didn't know you had, Credit card insurance perks: Does your card have you covered?

Updated: April 3, 2014



Join the discussion

We encourage an active and insightful conversation among our users. Please help us keep our community civil and respectful. For your safety, do not disclose confidential or personal information such as bank account numbers or social security numbers. Anything you post may be disclosed, published, transmitted or reused.

If you are commenting using a Facebook account, your profile information may be displayed with your comment depending on your privacy settings. By leaving the 'Post to Facebook' box selected, your comment will be published to your Facebook profile in addition to the space below.

The editorial content on CreditCards.com is not sponsored by any bank or credit card issuer. The journalists in the editorial department are separate from the company's business operations. The comments posted below are not provided, reviewed or approved by any company mentioned in our editorial content. Additionally, any companies mentioned in the content do not assume responsibility to ensure that all posts and/or questions are answered.

Three most recent Innovations, features, new products stories:

Share This Story




Follow Us!


Credit Card Rate Report

Updated: 11-25-2014

National Average 14.98%
Low Interest 10.37%
Balance Transfer 12.73%
Business 12.85%
Student 13.14%
Reward 14.93%
Cash Back 14.94%
Airline 15.46%
Bad Credit 22.73%
Instant Approval 23.33%

ADVERTISEMENT
ADVERTISEMENT